Information Technology Technician

The Clerk’s Office of the U.S. District Court for the District of New Jersey is seeking a motivated, independent thinker/worker as well as a customer-oriented and team-focused individual for a full-time Information Technology Technician position. The technician is a member of the IT department and is under the general direction of the Director of Information Technology and the local Systems Supervisor.

The technician will perform professional work related to providing routine support for end users and provide technical support for moderately complex troubleshooting for hardware and software systems. The position will, as part of a team, support approximately 535 desktop/laptop systems and 85 mobile devices used by 300 Court personnel, including Judges.

Note: Weekly travel to the Trenton office is required in coordination with the technical team. Additional travel to other divisional offices may be required as needed. At times, travel or on-site coverage may not be necessary. Depending on project requirements, coverage needs, and the needs of the court, extended time at a specific office may be required. Travel mileage and tolls will be reimbursed in accordance with Judiciary travel regulations.

Representative Duties

• Performs tasks such as PC management and helpdesk support, including but not limited to receiving and responding to end-user requests, installing, and repairing hardware and software, onboarding of new users, desktop imaging, performing end-user support and training, litigation support, assisting in implementing automation plans, maintaining documentation, maintaining local IT inventory, aiding with network administration, all in accordance with Court IT Security policies and procedures.
• Responds to help desk calls and e-mails, log computer problems in KACE ticket system, and assist with routine problems. Provides assistance and support to end users on applications such as Outlook, Word, Excel, Teams, Adobe and court-specific applications. Assists with creating user accounts and providing end-user training.
• Installs or assists in the installation of new software and software upgrades. Sets up, configures, installs, and documents hardware and software.
• Performs routine and scheduled maintenance, including testing equipment to ensure all systems are operating correctly. Monitors user concerns to ensure satisfactory experiences.
• Maintains contact with other IT team members at different levels and locations for the purpose of keeping abreast of developments, techniques, and user programs.
• Ensures inventory changes are reported to the Custodial Officer.
• Works in a demanding environment and travels to other divisional offices is required.
• Assists with AV and courtroom technology, sets up video conferencing, audio visual equipment, courtroom sound, evidence presentation equipment, streaming media, and recording.
• Perform other duties as needed and as assigned.

The representative duties are intended to provide general examples of major duties and responsibilities that are performed by this position and do not reflect all duties assigned.

To qualify for the position of Information Technology Technician, a candidate must:

• Have a high school diploma or the equivalent. A bachelor's degree from an accredited college, university, or technical school with a concentration in Computer Science, Information Systems, or a field closely related to the subject matter is preferred.
• Also, one-year experience with progressive technical responsibilities related to the primary subject matter.
• To qualify for the CL 25 – CL 26 level, at least one year of specialized experience is required. To qualify for the CL 27 level, at least three years of specialized experience is required.

The role is based on fulfilling responsibilities and business needs in a highly important court environment, which will require occasional after-hours communication or support. Must be able to work during non-business hours, as needed, to complete urgent projects or prevent disruptions to court proceedings or special events. Ability to travel to provide alternate office support;
Must have reliable transportation for travel;
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