M365 Engineer

M365 Engineer

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

We are seeking a M365 Engineer to serve as the technical authority for our Microsoft 365 messaging, collaboration, and productivity platform. This is a strategy-and-outcomes role focused on setting technical direction, defining the standards others build against, and being measured on the results the platform delivers to the business.

The ideal candidate will have both, hands-on Microsoft 365 mastery with the ability to build and drive a multi-year strategy and roadmap that continuously improves the overall service. This role sets technical direction, raises the bar on reliability, security, and user experience, and orchestrates a delivery model that relies heavily on managed service partners and Microsoft to execute day-to-day work — while leading, directing, and assuring that work.

Key Responsibilities

Strategy & Roadmap

• Own the technical strategy for the Microsoft 365 platform — define a clear vision, target-state architecture, and a prioritized multi-year roadmap for improving the overall service.
• Drive continuous service improvement by identifying gaps in reliability, security, cost, adoption, and user experience, then translating them into funded, sequenced initiatives with measurable outcomes.
• Establish standards and guardrails for configuration, security, and operations that partners and Microsoft deliver against, ensuring consistency and quality across the environment.
• Stay ahead of the Microsoft roadmap — evaluate new capabilities, retirements, and security enhancements, assess their impact, and fold the right changes into the roadmap ahead of time.
• Advise leadership with clear, business-oriented recommendations, options, and trade-offs, and build the business case for modernization and platform investments.

Platform Ownership (Scope of Responsibility)

• Exchange Online & Outlook — messaging, mail flow, mailbox and distribution management, email security, retention, and compliance controls.
• SharePoint Online — content services, site governance, permissions, and integration with the broader collaboration ecosystem.
• Microsoft Teams collaboration — chat, channels, teams governance, and collaboration workloads. (Teams meetings, webcasting, and live events are owned by the Meetings Experience team; this role partners with them but is not responsible for those services.)
• All other Microsoft 365 services — One Drive, tenant administration, identity integration, and the productivity services that make up the platform.

Note:

This role is not responsible for Power Platform administration. It will, however, partner closely with the Power Platform team to ensure alignment on identity, security, governance, and shared Microsoft 365 dependencies.

Governance, Security & Operations (Through Partners)

• Accountable for governance, administration, support, and security of the platform — while leveraging managed service partners and Microsoft to perform the hands-on execution. This role leads, directs, and assures the work; the partners do the work.
• Governance — own the governance model, policies, standards, and lifecycle for the platform, and ensure partners operate within it.
• Administration — direct partner-led tenant and service administration, review and approve changes, and ensure configurations meet enterprise standards.
• Support — own the support model and service levels for messaging and collaboration; oversee partner-delivered incident, request, change, and problem management, and lead escalations and root-cause analysis for major issues.
• Security — accountable for the platform's security posture (email security, identity and access, data protection, and compliance), working with IT…