Director of Business Systems & Solutions

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Director of Business Systems & Solutions is responsible for the delivery, optimization, performance, and support of the technology systems that directly enable Michaels Management's property operations, maintenance, marketing, accounting, and resident experience.

This role leads core property technology systems including Yardi, Real Page, Entrata, EliseAI as well as related applications that support maintenance, marketing, analytics, and resident engagement. The Director ensures these systems are stable, efficient, and aligned with The Michaels Organization’s mission of Lifting Lives and commitment to operational excellence. You will translate strategic priorities into discipline execution across the platforms, implementation readiness, reporting, and ongoing operational optimization.

Reporting to the SVP, Business Transformation and Solutions, the Director translates Michaels Management’s transformation strategy into an executable platform roadmap and is accountable for delivering it. The Director partners with Operations, Accounting, and IT leadership to streamline workflows, strengthen integrations, and deliver scalable solutions that improve teammate and resident experiences across a large national portfolio spanning all four operating business lines: multifamily, affordable, student, and military portfolios.