Senior Account Manager

Overview

Reports to:

Account Director or Senior Account Director

We’re looking for a proactive and ambitious Senior Account Manager to lead key client accounts and deliver high‑quality medical communications projects. This role is ideally suited to an experienced Account Manager ready to take the next step in their career, rather than an established Senior Account Manager. You will bring strong project leadership skills, scientific understanding, and a track record of successful account delivery and be ready to stretch into broader responsibility, greater autonomy, and team oversight.

As a Senior Account Manager, you will oversee the smooth delivery of complex, multi‑workstream projects - ensuring accuracy, efficiency, and exceptional standards at every stage. You will play a pivotal role in developing client relationships, shaping account strategy, driving financial performance, and mentoring junior team members.

The role will involve:

• Building and maintaining strong, trusted client relationships and acting as a key point of contact for both strategic and day‑to‑day discussions.
• Leading client meetings, presentations and status calls with confidence and clarity.
• Anticipating client needs, adding value proactively and identifying opportunities for organic account growth.
• Overseeing end‑to‑end delivery of multiple, complex medical communications projects.
• Creating accurate project estimates, schedules and resource plans.
• Briefing and coordinating internal teams across content, creative and digital functions.
• Ensuring all outputs are high‑quality, scientifically accurate, compliant and aligned with client expectations.
• Managing project budgets, financial performance, forecasting and profitability.
• Ensuring timely logging of costs, invoicing and reconciliations.
• Mentoring and line‑managing Account Managers and Account Executives, supporting their development.
• Promoting best practice in communication, project management and client service across the team.
• Contributing to pitches, proposals and capabilities presentations.
• Supporting Account Directors in shaping long‑term account and project strategies.

In order to succeed in this role, you will need the following:

• Scientifically literate, with a bachelor’s degree or higher (preferably in biomedical sciences) or equivalent relevant experience.
• Proven experience within a medical communications agency, with strong exposure to Medical Affairs.
• Strong understanding of the healthcare environment, including medical affairs functions, compliance requirements and regulatory frameworks.
• Experience working across multiple therapy areas, with prior exposure to immunology being advantageous.
• Demonstrated success delivering a wide range of medical communications activities.
• Proactive, confident and able to build strong, positive relationships quickly with both clients and internal teams — a true go‑getter.
• Excellent written and verbal communication skills.
• Strong organisational skills, with the ability to manage multiple complex projects simultaneously.
• Experience mentoring or line‑managing junior team members.

At Scientific Group, scientific excellence is at the heart of everything we do. We are committed to being a diverse and inclusive workplace and are working towards ambitious carbon targets across the business. We offer a wide-ranging flexible working policy that allows people to visit the office as much or as little as they would like. Ultimately, we all choose to work at Scientific Group because we want to help improve the lives of our fellow humans and we live this through our company values.

• Wide-ranging flexible working policy

• Annual leave starting from 25 days

• Private medical/dental cover

• Life insurance

• Discretionary annual performance-related bonus

• Independent employee assistance programme

• Memberships for Perkbox and Headspace

• Subsidised gym membership

• Volunteering day

• Salary sacrifice schemes for bicycles and electric cars

• Vibrant social calendar

At Scientific Group, we value diversity and we re committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will enhance our team environment. We are a proud Disability Confident Employer and are open to reasonable adjustments.