Strategic Accounts Specialist

Strategic Accounts Specialist

USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.

The Strategic Account Specialist serves as the primary point of contact for USCS brokerage customers. This role is responsible for managing the end-to-end execution of refrigerated freight movement and driving long-term account growth through data-driven performance analysis and exceptional service.

• Act as the dedicated lead for a portfolio of customers, overseeing daily communication and participating in regular business reviews

• Collaborate with the brokerage operations team to secure reliable, high-quality refrigerated capacity, particularly during seasonal surges and tight market conditions.

• Proactively manage exceptions, including equipment failures, temperature deviations, and loading delays, providing real-time solutions to minimize spoilage and claims.

• Monitor account profitability, manage RFPs (Request for Proposals), and identify opportunities for margin improvement through lane optimization and freight consolidation.

• Track Key Performance Indicators (KPIs) such as On-Time Delivery (OTD), tender acceptance, and claim ratios to provide actionable insights to the customer.

• Individually responsible for the profitability of 400k to 1 million in revenue per month

• Answer requests for proposals and orders from customers

• Ability to interact professionally with customers and carriers on a daily basis

• Find optimal solutions for transport and communicate solutions to customers

• Establish relationships with clients in pursuit of sustainable business relationships

• Negotiate spot rates with outside carriers to decide effective and profitable means of transportation

• Ability to work and receive phone calls after hours and weekends as needed and as issues arise

• Understanding of DOT Rules include Hours of service and weight regulations

• Effectively be able to plan multi-stop deliveries based on geographic locations and weight

• Effectively communicate load details with outside carriers

• Establish SOPs for accounts and provide recommendations for process improvements

The Job Specifics:

• Location, Department and

Work Hours:

Camden NJ, Hybrid work schedule (3 days in office) standard shift hours.

•

Reports To:

General Manager Logistics

• Travel Amount: minimum

• Job Type, EEO, and Job Code:
Full-Time, Exempt

• Salary information $65,000 - $80,000 per year

What We Are Looking For:

• Bachelor's degree and or 3+ years of equivalent experience

• Previous Brokerage Experience managing multiple accounts

• Previous Sales or account management experience

• Experience in TMS, RMIS, Word, Excel and Power Point a plus.

• Experience with warehouse paperwork a plus.

• Ability to thrive in a constantly changing chaotic environment and consistently meet tight timeline.

• Familiarity with receivers (i.e. Wal-Mart, Costco, etc)

• Ability to coordinate with contracted trucking dispatchers and drivers

Other Abilities You Will Need to Have:

• Good arithmetic, reading, and typing skills

• Sit and/or stand for extended periods of time

• Be able to see, speak and hear

• Ability to work overtime as needed

• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

• Understand and follow verbal instruction, written instruction and company policies.

• A starter that can work independently and coordinate with others

• Follow safety procedures at all times.

• Ability to manage stress and productivity guidelines

The Standard Details:

• Always Maintain a professional manner in appearance and communications.

• Participate in staff and/or customer meetings if required.

• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.

• Identify and record any issues relating to product, processes and/or quality.

• Initiate, recommend, or provide solutions through appropriate channels.

• Verify the implementation of solutions.

• Follow…