Senior Director, Transportation Management Operations

Overview

The Senior Director of Transportation Management Operations is responsible for the transportation management division’s operational structure, performance and strategy. This leader will provide the day-to-day direction, oversight, and implementation of operations in an effort to deliver high quality service, generate savings and organically grow each program.

• Assume responsibility for the day-to-day operations including customer and carrier relations, and all internal operational functions.
• Lead the initiative to develop, manage and execute the Company’s transportation management strategy among the three operating entities: NFI, NDC and NFIL. Work to increase synergy between transportation management operations and the other NFI organizations.
• Develop and implement new strategies, services and tactical business plans and ensure the necessary resources are in place to fulfill customer’s need and contract obligations from an operations perspective.
• Work with implementation & integration leadership to manage new and existing customer startups. Create and manage the concept of operations for each implementation.
• Control overhead costs by working with transportation management leadership on staffing strategies, customer contracts & continuous improvement initiatives.
• Candidate must have an entrepreneurial mindset and posses the ability to effectively align with business groups to enable positive and stable business growth.
• Become a TMS “super user” with the ability to train and coach TM operators in addition to setup and configure new customers.
• Provide strong leadership to all functions of the business and build a “service/customer oriented” culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers.
• Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization.
• Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded.
• Manage the selection, development, motivation and retention of the staff required to grow and develop the operational aspects of the transportation management business.
• Ensure Company Policies and procedures are supported throughout the corporate and field operations.
• Assist with both short and long term forecasting of operational resource requirements for transportation management.
• Conduct evaluation of current team and provide mentoring to his/her team.
• Create repeatable & automated processes that maximize operational efficiencies for our team and customers.
• Remain current on industry trends and provide strategic recommendations to management that will put NFI Transportation Management on the “cutting edge.”
• Make client-based decisions for the betterment of the division and/or the broader NFI organization.
• Initiate continuous improvement

• Bachelor’s degree required
• 10+ years’ experience in the transportation operations with a proven track record of success
• Familiar with a variety of transportation concepts, practices and procedures
• Experience with overall direction, coordination and evaluation of department
• Possesses strong interpersonal skills with the ability to communicate organization visions and values
• Able to demonstrate a high degree of planning, organizational, analytical, and financial skills
• Provide on-call support 24/7 for the operation
• Proficient computer skills especially with Microsoft Word, Excel and Power point…