Associate Director of Content Operations & Delivery, Neuroscience

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

The Associate Director, Content Operations & Delivery serves as the strategic leader for the assigned therapeutic-area portfolio, accountable for portfolio end to end marketing execution performance, operating model governance, organizational change, and content delivery excellence. The role leads a team of Sr. Managers and external partners, drives adoption of evolving commercial content, analytics capabilities and AI-enabled ways of working, and establishes governance frameworks that ensure compliant, efficient, and scalable execution across brands.

As a senior associate within the organization, these individual shapes future-state commercial content AI operations, drive cross-functional alignment, manage strategic vendor and agency relationships, and champions continuous improvement initiatives that elevate team performance, operational effectiveness, and business outcomes.

The Associate Director acts as a trusted advisor to Brand, Omnichannel Strategy, MLR, and Operations leaders while ensuring launch readiness and delivery excellence across the therapeutic area portfolio.

• Lead the evolution of the therapeutic area content operating model, driving transformational initiatives that improve scalability, efficiency, compliance, and business impact.
• Establish and govern portfolio-wide operating frameworks, decision rights, performance standards, and escalation pathways to ensure consistent execution and accountability.
• Champion adoption of innovative operation capabilities, including AI-enabled solutions, automation, and content reuse strategies, to accelerate organizational maturity and operational excellence.

• Provide delivery leadership and end-to-end accountability for the assigned therapeutic area end to end content execution, ensuring delivery excellence, financial stewardship, and achievement of business objectives.
• Direct enterprise cohesive planning, prioritization, resource allocation, capacity management across launch, priority, and growth brands to optimize execution and team performance and business outcomes.
• Lead launch readiness and enterprise content delivery, ensuring seamless execution from strategy translation through deployment, optimization, and measurement.
• Drive performance through proactive risk management, data-driven decision-making, and continuous improvement of quality, speed, and operational effectiveness.

• Provide strategic oversight of agency, production, and outsourced service partnerships, ensuring alignment with portfolio priorities and enterprise objectives.
• Establish and lead vendor governance frameworks for assigned TAs, including performance management, service-level accountability, business reviews, and continuous improvement programs.
• Drive accountability for quality, compliance, innovation, delivery performance, and financial stewardship across the partner ecosystem.
• Cultivate executive-level partner relationships and optimize the vendor landscape to enhance scalability, operational agility, and business value.

• Lead, inspire, and develop a…