Director, Operational Performance & Planning

Requisition

Posting start date: 9/26/26

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds.

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, we keep life flowing by providing safe, clean, reliable, and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations.

American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

$175,000 - $190,000

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow profession

The Dir, Operational Performance & Planning is responsible for leading and directing the Operational Performance & Planning group within the Operational Excellence Team, responsible for the design and development of standardized operational performance metrics that are reported at the AW enterprise, State, and local District level to measure business performance accurately and reliably, using standardized sources of data.

• Partner and liaise with internal stakeholders and functions to collect performance metric data required for accurate and timely reporting.
• Publish and present reports at different enterprise-levels that contain performance metric results to provide AW, State, and local District leadership with visibility into business performance across operations and related functions.
• Direct the analysis of performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels. Partner with the business to identify root cause analysis of performance challenges and support corrective action planning to return performance to desired levels.
• Oversee and deliver a portfolio of business performance improvement initiatives amongst Service Company, State and local District leaders.
• Direct benchmarking of performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.
• Develop forecasting of performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local…