Outcomes Manager, Case Management - RN​/LSW - boro

Location

Burlington Hospital – 218 A Sunset Rd (On‑site, Full‑time, 40 hours per week, 1st Shift)

Responsible for partnering with the physician and multidisciplinary team in coordinating patient care with the underlying objective of enhancing quality and cost‑effective care. Acts as a resource and patient advocate to facilitate a safe transition across the continuum.

• Care coordination – completes appropriate assessments and plans effectively to meet patient needs, monitors length of stay, and promotes efficient utilization of resources.
• Acts as a clinical expert and maintains ongoing knowledge of clinical practice guidelines.
• Engages the physician and builds seamless continuity of care, serving as the physician’s single consistent resource.
• Problem resolution and patient/family communication; identifies factors impeding patient progression, resolves, escalates, and documents as appropriate.
• Refers appropriate cases for Social Work intervention.
• Documentation – appropriate and complete documentation of individual plan of care in EMR and case management documentation system.
• Metrics – accountable to job‑specific goals, objectives and dashboards that contribute to the organization’s success.
• Participates in organizational improvement activities including patient satisfaction, Six Sigma committee, departmental and divisional teams and community activities.
• Compliance – understands and applies applicable federal and state requirements, identifies and reports compliance issues as appropriate.

• Required Experience:
  
  Minimum 3 years clinical nursing (RN) experience or Social Work; minimum 1 year case management or interdisciplinary experience including home care coordination in an acute‑care setting or behavioral health in an inpatient, outpatient, or integrated behavioral health setting; understanding of Medicare, Medicaid, managed care and discharge planning (3–5 years preferred).
• Excellent verbal and written communication skills, problem solving, critical thinking and conflict resolution.
• Required
  
  Education:
  
  RN or master’s prepared social worker.
• Training / Certification / Licensure: RN or LSW required; LCSW considered.
• Annual Salary: $79,719 – $123,934 (varies by experience).

• Medical, prescription, dental and vision insurance.
• Health and dependent‑care flexible spending accounts.
• 403(b) (401(k) subject to collective bargaining agreement).
• Paid time off and sick leave as provided under state and local laws.
• Short‑term and optional long‑term disability.
• Colleague and dependent life insurance, supplemental life, and AD&D insurance.
• Tuition assistance.
• Employee assistance program with free counseling sessions.