Quality Assurance Specialist

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The role of the Quality Assurance Specialist is to assist and support the Director, Quality Assurance in fulfillment of all quality assurance job-related responsibilities including but not necessarily limited to ensuring the efficiency, effectiveness and economy of the internal control systems and processes.

The Quality Assurance Specialist will adopt and implement systematic and disciplined approaches to evaluate and improve the effectiveness of the organization's risk management, controls, and operations. The Quality Assurance Specialist will have the opportunity to build and develop expertise in various areas, departments and activities within the organization. The wide variety of review subjects gives the Quality Assurance Specialist a unique opportunity to develop detailed knowledge of the diverse activities of the organization.

• Prepare or contribute to the preparation of the quality assurance review work plans, to include an assessment of risk and fraud of the programs.
• Conduct discussions of preliminary nature with heads of operations under review.
• Obtain required information directly or indirectly through an examination of records or interviews with staff.
• For the processes reviewed, evaluate the system of management controls and assess their adequacy and effectiveness and, where appropriate, draft potential recommendations for improvements.
• Prepare working papers and formal reports documenting succinctly yet completely the work performed during the quality assurance review.
• Draft segments of the quality assurance reports and communications on the results of work performed, for review by the Director of Quality Assurance.
• Assess the reliability and effective use of internal controls and assist in reviewing administrative procedures.
• Perform other tasks or duties as required.

Required Experience:

• A minimum of at least 2 years’ Affordable Housing industry experience or related quality assurance experience is required.

Required Education/Training:

• One or more industry-related certifications (COS, FHS, TCS, TCSA, HOME, USDA-RD etc.) required. Additional certifications may be required following start of employment.
• High School diploma required (or equivalent GED)
• Associate’s or Bachelor’s Degree in Accounting, Finance, Technology or the equivalent combination of Education, Training, and Work Experience are highly desirable

Required

Skills and Abilities:

• Must possess an acceptable driving record and the ability to provide own transportation when needed.
• Good interpersonal skills and the ability to work in an environment with sensitivity and respect for diversity.
• Ability to develop and maintain effective working relationships with officials at all levels of management.
• Ability to work independently; commitment to continuous learning and willingness to keep up to date on new developments in the field.
• Ability to observe and understand business processes ensuring processes are documented completely and accurately.
• Proactive in researching business best practice concepts in order to apply as appropriate.
• Solid listening skills and ability to identify gaps in logic – inquisitive.
• Strong organization and follow up skills including the ability to handle competing priorities and meet all deadlines and commitments.
• Ability to flourish in a fast-paced, complex environment and willing to adapt to change.
• Ability to be proactive in asking clarifying questions to ensure work effort is directed wholly toward desired outcome.
• Good communication skills along with good or developing negotiation skills.
• Ability to identify sensitive issues and facilitate communications in a proactive manner to avoid surprises.
• Will…