Community Service Officer - Part-time

Community Service Officer
- Permanent Part-time

Title
- Community Service Officer
- Permanent Part-time

Location
- Camden City Campus

Department
- Public Safety

Days and Hours
- Mon 3pm-11pm, Tues 3pm-11pm, Wed 3pm-11pm

Position Goals
- Community Service Officers will report directly to the Executive Director of Public Safety or their designee. Community Service Officers are responsible for the Department's communication activities including fixed and mobile radio operations, telephones, emergency telephones, the service call and complaint desk, emergency messenger service, identification cards, traffic violation reports, as well as acting as the College's switchboard, information center, transfer/refer of calls, and providing directions and instructions as necessary, data input and update.

Community Service Officers will remain consistent with Camden County College's acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community.

We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society.

Job Description
- Essential Functions

• Welcome and respond to all inquiries from visitors, students, faculty, and staff and act in a friendly and helpful manner.
• Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control logs.
• Enforce Camden County College standards as they relate to loss prevention and safety procedures.
• Conduct surveillance to detect, prevent and assist with the violators of policy and notifying appropriate authorities.
• Assist Public Safety Officers with conducting routine inspections of their assigned area to maintain physical security and protection of assets.
• Render first aid and other medical assistance to the level of your training.
• Participate in the training of new hire associates in matters of loss prevention.
• Serve as back-up cashier and data entry for Camden City campus concierge desk.
• Perform clerical duties as assigned pertaining to the Public Safety operation.
• Receive service calls, complaints, and incident reports from students, faculty, staff, campus visitors, and the general public. Accurately record important information for further action.
• Monitor emergency telephones, CCTV video, and dispatch personnel in accordance with outlined procedures.
• Responsible for reporting any conditions and/or circumstances that may affect the operations of the department to supervisors.
• Maintain and organize detailed and accurate records and daily logs in accordance with office filing procedures.
• Processing identification cards and garage access cards
• Dispatch the appropriate emergency response and other personnel to the location of the incident, provide support to officers as required: calls emergency personnel and other services as required, and keeps officers appraised of situation and circumstances on incident during their response.
• Issues daily situational representations to administrative personnel as well as generates emergency notifications for the College's emergency management team and predesignated stakeholders.
• Must be available to work outside of regular hours on an "on-call" basis during emergencies and periods of inclement weather; and work overtime when required to complete time critical assignments.
• Perform other duties as assigned by the Executive Director of Public Safety and/or their designee.

Minimum Qualifications
- Minimum Qualifications

• High school diploma/equivalency required.
• Minimum of one-year experience in a customer service related field or Public Safety work environment.
• Ability to complete multiple tasks simultaneously.
• Good interpersonal and oral communication skills.
• Ability to communicate effectively and courteously with the College Community, customers, and the general public.
• Ability to perform essential job functions during stressful situations.
• Proficiency, or ability to become proficient, in Microsoft Office applications including Word, Outlook and Excel.
• Certification by the State of New Jersey in CPR and First Aid, or ability to obtain certification during…