Intensive Case Manager - Camden; Case Manager II

SUMMARY

The Intensive Case Manager (ICM) is a compassionate, organized, and self‑directed individual who works under the supervision of the Regional Program Coordinator and provides case management services for people referred through the Camden County Board of Social Services. The ICM attempts to engage, assess, and intervene with clients who are nearing the end of their lifetime benefits of Temporary Assistance to Needy Families (TANF) and/or General Assistance (GA) with a goal of assisting them to obtain employment or to identify whether a client is unable to be employed for reasons related to health, educational, social, or other significant barriers.

The ICM meets with clients in‑person a minimum of two times per month for as many as 24 months to assist the client with their self‑identified goals. The ICM works in collaboration with the Work First New Jersey case managers at the Board of Social Services to ensure the clients’ needs are being addressed holistically. The ICM is also responsible for timely and clearly written professional documentation that communicates the clients’ needs and the interventions employed to address those needs, to the State Division of Family Development (DFD) that funds the SAIF program.

• Reflect the mission and vision of Catholic Charities in every encounter with and on behalf of clients
• Receive and review new client intake information from the County Social Services Agency on a monthly basis
• Ensure that clients are aware of their scheduled intake, and subsequent appointments, through the use of phone, electronic, or postal communication
• Conduct in‑person comprehensive client social assessment for each client referred to the ICM each month
• Assist clients in the development of a strengths‑based individualized service plan (ISP) that seeks to move the client toward employment or to address employment barriers
• Engage in motivational interviewing interventions that inspire clients to comply with SAIF program requirements
• Assess clients’ barriers toward employment and make necessary referrals to assist in addressing those barriers
• Conduct outreach to clients a minimum of twice monthly to ensure movement toward the goals they have set in their ISP; make home visits as necessary to engage clients
• Complete all associated documentation required by DFD and by Catholic Charities in required time frames utilizing the forms provided by DFD and using professional documentation standards
• Document all in‑person and phone contacts with client such that it adequately and accurately reflects the interaction, progress toward the clients’ goals, challenges in accomplishing the goals, and next steps
• Share needed resources and referrals to clients to help them address employment barriers
• Communicate to WFNJ case managers any client non‑participation in program activities using appropriate communication means
• Complete a monthly report that will be submitted to DFD that documents all efforts to communicate with clients and the progress toward the clients’ goals
• Monitor clients’ time in the program and ensure that clients are aware of their remaining time and the consequences of reaching time limit
• Attend meetings with State and County officials related to client time limits and be a fair and strong advocate for clients during those meetings
• Assist in the planning and actualization of activities for clients that assist in moving them toward self‑sufficiency
• Seek out and share employment opportunities for clients; provide or identify employment support to clients on an as‑needed basis
• Assist and advocate for clients with health
• Enhance professional growth and development through participation in educational programs, emergent literature and research, in‑service seminars and workshops, etc., in accord with professional licensure standards and requirements.

These statements describe the general nature and level of performance expected in this position. They are not intended to be construed as an exhaustive list of all duties and skills required.

• Bachelor’s degree in social work or related human services field
• Experience providing case…