Associate Director, Camzyos Customer Insights & Engagement

Associate Director, Customer Insights & Engagement

The Associate Director, Customer Insights supports the development and leads the execution of market research, advanced analytics, and insight‑generation activities that inform strategic and tactical decision‑making for the U.S. Cardiovascular business. This role guides brand strategy, execution, and customer engagement through end‑to‑end analytics and insights, collaborating closely with Brand, Sales, Medical and Access teams to ensure data‑driven decisions.

• Partner with the Director to develop and execute comprehensive primary and secondary market research plans focused on actionable insights and brand opportunities.
• Manage project logistics, including vendor coordination, timeline tracking, and compliance with research best practices.
• Synthesize data from multiple sources (APLD, IQVIA, SHS, Claims, Patient chart data, Brand Impact) to extract meaningful business insights.
• Deliver clear, concise presentations that integrate disparate data and demonstrate market dynamics, competition, and brand performance.
• Collaborate with Centers of Excellence to ensure a unified approach to insights generation.
• Partner with Brand team members to proactively answer business questions, provide data‑based solutions, and support senior leader presentations.
• Identify opportunities and develop innovative approaches in insight generation, adopting advanced analytics capabilities such as AI and machine learning to support strategic decisions.
• Drive continuous improvement and innovation in analytics processes, championing emerging trends and best practices.
• Represent Customer Insights & Engagement in business‑unit forums to shape long‑term commercial strategies.
• Integrate advanced analytics into business processes, fostering a culture of data‑driven decision‑making.
• Ensure adherence to BMS operating policies and governance standards.

• Minimum 5 years of experience in pharmaceutical analytics or market research, ideally in cardiovascular or related therapeutic areas.
• Bachelor’s degree required; advanced degree (Master’s or PhD) preferred.
• Proven ability to synthesize complex data sources into actionable insights for senior leadership.
• Strong stakeholder management and consultative partnership skills, with experience influencing cross‑functional teams.
• Excellent communication and presentation skills, capable of delivering concise recommendations.
• Ability to work independently while fostering collaboration and ensuring quality control of deliverables.
• Proficiency with industry‑standard data sources and tools (e.g., IQVIA, SHS, advanced analytics platforms) and comfort operating in ambiguous environments.
• Strong grasp of analytical disciplines such as market research, secondary data analytics, or marketing science, plus knowledge of how other functions relate and inform one another.
• Ability to connect analytics with overarching business questions and understand the link between brand strategy and analytic insights.
• Commitment to quality control processes ensuring deliverables meet or exceed team standards.

Location:

Princeton, NJTotal compensation range: $167,540 – $203,013 base salary, with potential incentive cash and stock opportunities.

• Health coverage: medical, pharmacy, dental, and vision care
• Well‑being support: BMS Well‑Being Account, BMS Living Life Better, Employee Assistance Programs
• Financial protection: 401(k) plan, disability insurance, life insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, survivor support
• Work‑life benefits: paid time off, flexible time off, unlimited paid sick time, volunteer days, summer hours flexibility, leaves of absence, and annual global shutdown

We are an equal opportunity employer. Candidate Rights: BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.