Transportation Customer Service Representative

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

BASIC FUNCTION - Ensure highest quality customer service and assist transportation supervision/management with daily shuttle operations.

• Helps riders locate correct shuttle routes.
• Assists supervision in keeping all needed load zones clear of unnecessary traffic.
• Assists in the management of the day to day activities of the assigned location.
• Monitors shuttles for timeliness and possible delays.
• Interacts with riders in a friendly and professional manner.
• Provides assistance to riders that need shuttle schedules.
• Performs other necessary functions as assigned.
• Monitors driver radio transmissions for up to the minute updates on shuttle punctuality.
• Gives directions to riders to various locations on the general area.
• Resolves rider complaints independently or with the aid of a supervisor.
• Answers radio transmissions in a prompt and courteous manner.
• Maintains cleanliness of work area and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives at work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.
• Performs on call driving (non CDL) driving duties.
• Reports all operation related issues to management.
• Assists shuttle riders in using the location’s shuttle mobile application (if applicable to the shuttle operation).

Pay Rate: $15.92 per hour

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education.

Experience

Required:

Experience in transportation, aptitude for using GPS (Global Positioning System) applications.

License Requirement: The employee will be required to have and maintain a valid state driver’s license with a current address an acceptable driving record.

Availability to Work: Special shift requirements, if any, will vary depending on the locations hiring needs. If applicable, availability to work 2nd shift, 3rd shift, and weekends may be required.

Mathematical

Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Language

Skills:

Ability to read, write, and interpret the English language. Ability to effectively present information in one on one and small group situations to riders, clients, supervisors, and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects, tools, or controls and reach with arms and hands outside in varying weather conditions (cold,…