More jobs:
RMC Sales & Dispatch Manager
Job in
Camp Hill, Cumberland County, Pennsylvania, 17011, USA
Listed on 2026-08-05
Listing for:
New Enterprise Stone & Lime
Full Time
position Listed on 2026-08-05
Job specializations:
-
Management
Account Manager, Operations Management
Job Description & How to Apply Below
RMC Sales & Dispatch Manager
The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.
Key ResponsibilitiesSales & Market Development
- Develop and grow a profitable book of business
- Execute pricing strategies including formal and silent increases
- Build and maintain strong customer relationships
- Identify and pursue new business opportunities
- Maintain account and territory plans
- Provide forecasts and market intelligence
Dispatch & Operations Leadership
- Lead and manage the RMC Dispatch Center
- Ensure on-time delivery and efficient truck utilization
- Use demand graphing tools to optimize performance
- Coordinate with plant, fleet, and QC teams
- Improve morning peak and afternoon utilization
- Drive proactive dispatch planning
Customer Experience
- Own customer satisfaction and issue resolution
- Ensure responsiveness and reliability
- Set clear expectations with customers
Financial Accountability
- Achieve revenue, margin, and volume targets
- Track KPIs (yards/truck, loads/day, cycle times)
- Support budgeting and forecasting
Cross-Functional Collaboration
- Align with sales, operations, QC, and accounting
- Ensure profitable execution of work sold
Team Leadership
- Develop and manage dispatch coworkers
- Build accountability and performance culture
Qualifications:
Education & Experience
- Bachelor's degree preferred
- 5+ years relevant experience
- Industry experience preferred
Technical Skills
- Excel proficiency
- Dispatch/CRM systems (Command Alkon preferred)
- Sales forecasting
Working Knowledge
- Concrete mix designs
- Logistics and fleet optimization
- RMC cost structure
Core Competencies
- Decision-making under pressure
- Operational awareness
- Strong communication
- Accountability mindset
Success Profile
- Improved fleet utilization
- Increased afternoon production
- Margin expansion
- Improved delivery performance
- High-performing dispatch team
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