Quality Program Advisor - Expert

The Expert Quality Program Advisor is a senior individual contributor and enterprise subject matter expert responsible for leading the implementation, adoption, and ongoing application of the Business Quality Management System (BQMS) across assigned business functions.

Serving as a strategic advisor and primary quality partner, this role collaborates with functional leaders, subject matter experts, and cross-functional teams to translate enterprise quality standards, governance requirements, and maturity expectations into practical, scalable business practices. The Advisor leads complex quality assessments, advanced analyses, root-cause investigations, and enterprise initiatives to identify systemic risks, strengthen operational performance, and drive continuous improvement.

Through consultation, coaching, change leadership, and performance monitoring, this role influences outcomes without direct authority, builds organizational quality capability, and promotes consistent adoption and accountability. The Expert Quality Program Advisor helps embed prevention, continuous improvement, and measurable quality outcomes into business operations and strategic initiatives aligned with Delta Dental's strategy.

Work Location: This is a hybrid position and will report to the local office as needed in one of the following locations:
Camp Hill, PA;
Alpharetta, GA;
Cerritos, CA;
San Francisco, CA;
Oakland, CA; or Rancho Cordova, CA. Light travel to other office locations may be required based on business needs.

• Lead the implementation, adoption, and sustained application of Business Quality Management System (BQMS) standards across assigned business functions. Integrate quality requirements into operational processes, projects, strategic initiatives, and scalable business solutions to promote consistency and standardization.
• Serve as the primary quality liaison for assigned business areas, building trusted relationships with functional leaders, business partners, subject matter experts, and operational teams. Align quality initiatives with business priorities and influence commitment and action without direct authority.
• Partner with business leaders to integrate quality principles and measurable outcomes into strategic planning, transformation efforts, and initiatives supporting Delta Dental's strategy. Connect quality maturity with long-term business, customer, provider, and member outcomes.
• Lead end-to-end quality assessments and testing, including the development of hypotheses, test plans, documentation, procedures, statistical and compliance criteria, and quality standards. Analyze complex operational data, trends, and process controls to identify risks, nonconformance, and improvement opportunities.
• Independently conduct complex research, root-cause investigations, and multifactor analyses of operational errors and process issues. Translate findings into actionable recommendations, reporting, and consultation with leaders to reduce risk, improve effectiveness, and optimize performance.
• Lead enterprise-wide quality projects and coordinate cross-functional teams and stakeholder groups to resolve complex issues, remove adoption barriers, and ensure quality standards and improvement initiatives are implemented consistently and sustainably.
• Facilitate organizational readiness and change-management activities that strengthen awareness, engagement, accountability, continuous improvement, and shared ownership of enterprise quality expectations.
• Provide consultation, coaching, and education on Quality Management System (QMS) standards, BQMS requirements, Lean Six Sigma principles, and quality methodologies. Develop and maintain adoption toolkits, implementation guides, training materials, and leading practices that build sustainable quality management capabilities among leaders, subject matter experts, and quality practitioners.
• Measure and monitor BQMS adoption, implementation progress, stakeholder engagement, and quality maturity across assigned business areas. Identify gaps requiring additional support and regularly present actionable insights, trends, and recommendations to Directors, Vice Presidents, and other key stakeholders.
• Provide quality expertise and support for internal and external audits and investigations to help ensure compliance with Delta Dental standards and applicable regulatory and external agency requirements.

Minimum Qualifications

• Bachelor's degree.
• 7+ years of relevant professional experience.
• Healthcare or health insurance…