Subject Matter Expert– Business Analysis and Facilitation

We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward‑leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. One Zero full‑time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance.

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Subject Matter Expert - Business Analysis and Facilitation

Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.

Camp Springs, MD

The Business Process Improvement and Management Support Services (BPIMSS) contract supports the U.S. Citizenship and Immigration Services (USCIS) mission to enhance operational efficiency, governance, and data‑driven decision making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and the Field Operations Directorate (FOD). This effort provides executive management consulting, program and project management support, Agile adoption, business process optimization, data analytics, operational readiness, and strategic communications in support of critical immigration and identity verification programs.

Under this contract, the contractor partners closely with USCIS leadership to streamline business operations, improve information technology investments, and ensure alignment between policy, process, and technology initiatives. The work requires deep subject‑matter expertise in immigration policy, USCIS and DHS systems, and the broader immigration ecosystem, as well as proven experience managing large‑scale, complex federal programs. Successful performance demands strong executive engagement, disciplined governance, Agile program execution, and measurable outcomes that improve mission performance, transparency, and service delivery.

• Education: Bachelor’s degree in Business, Information Systems, or related field.
• Experience: Minimum of 8 years of experience as a Business Analyst or Subject Matter Expert.
• At least 5 years supporting federal programs, with focus areas including process optimization, requirements analysis, system integration, or technology modernization.
• Minimum of 5 years of experience supporting immigration programs, including familiarity with USCIS, DHS components, and the immigration ecosystem.
• Certifications: One or more of the following required:
  Certified Business Analysis Professional (CBAP), PMI Agile Certified Practitioner (PMI‑ACP), or equivalent Agile or business analysis certification.

• Business Analysis and Requirements Management
  • Lead and perform end‑to‑end business analysis activities, including stakeholder engagement, requirements elicitation, analysis, validation, and documentation.
  • Develop high‑quality business requirements, functional and non‑functional requirements, process flow diagrams, use cases, user stories, and acceptance criteria aligned with USCIS standards.
  • Translate immigration policy and operational requirements into clear, actionable technical and business solutions.
• Facilitation and Stakeholder Engagement
  • Facilitate cross‑functional working sessions, workshops, and Agile ceremonies, including requirements workshops, backlog grooming, sprint planning, retrospectives, and solution design sessions.
  • Serve as a liaison among USCIS program staff, technical teams, product owners, and external stakeholders to ensure shared understanding and consensus.
  • Support executive and operational briefings by presenting analysis findings, process impacts, and solution recommendations.
• Business Process Improvement and Agile Support
  • Conduct current‑state and future‑state process analyses, workflow mapping, and organizational impact assessments.
  • Identify opportunities for process optimization, automation, and continuous improvement aligned with…