Communications Strategist & Organizational Change Management Journeyman

Position Summary

The Communications Strategist and Organizational Change Management Journeyman will lead strategic communications, stakeholder engagement, organizational-change management, training, adoption, and outreach activities supporting USCIS BPIMSS programs. The position will support changes to USCIS business processes, technologies, programs, policies, and operational practices.

• Develop and execute strategic communication plans aligned with USCIS, VER, FOD, and DHS priorities.
• Develop stakeholder analyses, communication strategies, audience segmentation, key messages, delivery channels, and outreach schedules.
• Develop organizational-change-management and adoption strategies.
• Conduct change-impact and organizational-readiness assessments.
• Support implementation of new business processes, policies, systems, and technologies.
• Develop executive communications, briefings, talking points, presentations, FAQs, newsletters, announcements, infographics, and training materials.
• Facilitate stakeholder engagement sessions, awareness campaigns, town halls, workshops, and training events.
• Apply Prosci, Agile, Lean, and SAFe change-management practices.
• Measure adoption and stakeholder sentiment through surveys, feedback loops, retrospectives, and other metrics.
• Develop strategies to address resistance and improve organizational adoption.
• Coordinate communications across business, program, product, technical, and executive stakeholders.
• Ensure communications comply with Plain Language and Section 508 standards.
• Use Adobe Suite, Microsoft products, Mural, infographics, and similar tools to create engaging communication products.

• Minimum 7 years of communications, change-management, stakeholder-engagement, or related professional experience supporting Federal programs.
• Direct USCIS experience required.
• Demonstrated experience developing communications supporting USCIS operational programs, systems, policies, or organizational transformation.
• Experience developing executive-level communications and messaging.
• Strong stakeholder-engagement and organizational-change-management experience.
• Demonstrated writing, editing, presentation, and facilitation expertise.
• Ability to develop communication products for technical, operational, executive, and public audiences.

• Experience supporting a USCIS technology, policy, organizational, or operational transformation.
• Experience with change-impact assessments, adoption metrics, training, and stakeholder feedback.
• Experience developing Section 508-compliant and Plain Language communications.

Bachelor's degree in Communications, Public Relations, Marketing, Organizational Development, Business, or a related field.

• Prosci Change Management Certification strongly preferred.
• CCMP, SAFe, or Agile change-management certification preferred.
• An advanced degree may be considered as an alternative to a change-management certification.

• Prosci/ADKAR
• stakeholder analysis
• communication planning
• organizational-impact assessment
• executive communications
• Adobe Creative Suite
• Microsoft Office
• Mural
• Share Point
• survey development
• Section 508 compliance
• Plain Language
• training development

Must be able to successfully complete DHS/USCIS background investigation and suitability requirements and obtain required USCIS facility and system access. Work is unclassified but may involve Sensitive But Unclassified (SBU) information.

Primarily telework with periodic on-site support at USCIS Headquarters, 5900 Capital Gateway Drive, Camp Springs, MD, or other authorized USCIS locations based on mission requirements. Local commuting within the National Capital Region is non-reimbursable.

A USCIS communications or OCM professional who has supported significant technology, policy, organizational, or operational transformations and can communicate effectively with both senior leadership and operational users.