Supervisory Appeals Officer

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Appeals Officer you will be responsible for the management and oversight of supervisors and their teams of appeals officers who adjudicate complicated and sensitive appeals, motions, and certifications within the Administrative Appeals Office (AAO).

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan;
Thrift Savings Plan (similar to a 401(k));
Flexible Spending Account;
Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service‑connected disability rating of 30 percent or more.

All qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/27/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in‑Grade requirement must be met by 11:59 PM (Eastern Time) on 02/27/2026.

GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:

• Applying immigration law, policy and procedures to all immigration related matters.
• Recommending changes to regulations, policy, procedures and systems to improve operations.
• Employing a broad range of fact finding and analytical techniques and interpreting varied and complex legal and factual situations.
• Developing and implementing plans to improve quality, effectiveness and efficiency of an office.
• Supervising staff and managing their performance effectively.
• Handling employee performance management, providing counseling and feedback for employees.
• Working effectively across various teams with different backgrounds and skills.

Please read the following important information to ensure you submit everything we need to consider your application:
It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/27/2026. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure each work history includes all of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
• Start and end dates for each grade/pay level if you've held a federal position.
• Full‑time or part‑time status (include hours worked per week)
• Salary

Determining length of General or…