Issue Resolution Specialist

Position Title: Issue Resolution Specialist

Location: Andrews AFB, MD

Hui Huliau is a nonprofit Native Hawaiian Organization (NHO) and community service organization whose business activities principally benefit Native Hawaiians. As an NHO we operate under U. S. Small Business Administration (SBA) regulations and own small businesses that participate in the SBA 8(a) Business Development Program for minority owned companies. Our small businesses provide a variety of contracted services to the U.

S. Military, U. S. Civilian agencies, and commercial customers at locations worldwide. Profits from Hui Huliau’s for‑profit subsidiaries help sustain important education, social, economic, and cultural preservation programs that serve Native Hawaiians in the Waianae community. The Waianae Coast on the western side of the island of Oahu has the highest per capita percentage of Native Hawaiians in the world and the highest poverty and unemployment rate in the state of Hawaii.

Our mission is to strengthen our communities, make a positive impact on the lives we touch, and provide a brighter future for the Native Hawaiian people through education, economic opportunities, and the preservation of the Hawaiian language and culture. Hui Huliau employees help us achieve this mission by providing outstanding service to our customers.

First

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator.

• The Issue Resolution Specialist manages the Defense Health Agency’s (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of the Department of Defense (DoD) Electronic Health Record (EHR), including system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users.
• Assists end users with enterprise system configuration change requests and service interruption reporting standard operating procedures.
• Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions when necessary.
• Co‑facilitates, records, and publishes periodic MTF Informatics Steering Committee (ISC) meeting minutes.
• Coordinates local resolution efforts with Account Coordinators, EHR Trainers, IT staff, etc., when appropriate.
• Maintains MTF EHR Communications email distribution list.
• Analyzes, organizes, and disseminates information associated with periodic EHR system upgrades and application changes.
• Ensures end users are kept informed of the status of service interruptions impacting the EHR. Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high‑priority issues impacting the MTF.
• Responsible for managing the MHS GENESIS Account Provisioning process at assigned MTFs. This includes assignment and coordination of end user MHS GENESIS training, attending informational meetings, conference calls, and briefings regarding MHS Genesis roles and account‑related topics.

• US Citizen
• DoD Public Trust – able to obtain through our company (pass background check)
• Able to interact and communicate at all levels
• Excellent interpersonal skills – verbal, written and spoken
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Overseas locations may have additional requirements to meet SOFA status agreement conditions.

• High School Diploma required.
• Associate’s/Bachelor’s degree preferred.
• 3 years’ experience as an Issue Resolution Specialist/Account Coordinator or similar.

Hui Huliau and its subsidiaries are participants of E‑Verify.

Hui Huliau and its subsidiaries are drug‑free workplaces.

Full Time/Part Time: Full‑Time

Position Type: Issue Resolution Specialist

Position Requirements: Please see the above job description

Salary:

Direct

Contract:

Division: Hui Huliau Technology Services, LLC

Close Date:

Number of Openings: 2

Number Filled: 0

Exempt/Non‑Exempt: Non‑Exempt

Hiring Manager: Judge Ashmore

Open Date: 1/29/2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.