Program Manager, Subject Matter Expert
Listed on 2026-05-20
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Position Title
:
Program Manager, Subject Matter Expert
Location
:
Camp Springs, MD
Clearance
:
Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.
The Business Process Improvement and Management Support Services (BPIMSS) contract supports the USCIS mission to enhance operational efficiency, governance, and data driven decision making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and Field Operations Directorate (FOD). This effort provides executive management consulting, program and project management support, Agile adoption, business process optimization, data analytics, operational readiness, and strategic communications in support of critical immigration and identity verification programs.
Under this contract, the contractor partners closely with USCIS leadership to streamline business operations, improve information technology investments, and ensure alignment between policy, process, and technology initiatives. The work requires deep subject matter expertise in immigration policy, USCIS and DHS systems, and the broader immigration ecosystem, as well as proven experience managing large‑scale, complex federal programs. Successful performance demands strong executive engagement, disciplined governance, Agile program execution, and measurable outcomes that improve mission performance, transparency, and service delivery.
The Subject Matter Expert (SME) Program Manager serves as the senior, on-site (or authorized remote) leader responsible for overall contract execution, program governance, and delivery of business process improvement, Agile program management, and executive consulting services in support of USCIS VER and FOD. The SME Program Manager provides strategic direction, technical oversight, and subject matter expertise across immigration operations, USCIS systems, and DHS business processes, ensuring high-quality, timely, and compliant delivery of all contract requirements.
Education and Experience- Education:
- Master's degree in Business Administration, Public Administration, Information Technology or a related field.
- Experience:
- Minimum of 10 years of progressive program and project management experience, including at least 5 years managing large-scale, complex federal programs.
- Minimum of 5 years of experience supporting immigration-related programs, with demonstrated knowledge of USCIS, DHS components, and the broader immigration ecosystem.
- Proven experience leading cross-functional teams in complex, multi-stakeholder environments.
- Certifications:
- One or more of these certifications required:
Project Management Professional (PMP), Program Management Professional (PgMP). - Agile, or SAFe
- Program and Contract Management:
- Provide end-to-end program management oversight for all BPIMSS task areas, ensuring alignment with USCIS mission objectives, priorities, schedules, and performance standards.
- Serve as the single point of accountability for contract performance, deliverable quality, risk management, and stakeholder coordination.
- Develop and maintain integrated master schedules, strategic roadmaps, and implementation plans reflecting people, process, and technology dependencies.
- Oversee development and submission of all required monthly status reports, quarterly updates, performance metrics, and final assessments in accordance with the SOW.
- Executive Consulting and Stakeholder Engagement:
- Advise USCIS executive leadership on strategic planning, operational efficiency, policy alignment, and organizational transformation initiatives.
- Facilitate cross-functional collaboration among VER, FOD, USCIS headquarters, DHS components, and external federal partners (e.g., SSA, DOL, DOS).
- Lead and participate in executive-level briefings, governance boards, and decision forums, providing data-driven recommendations and actionable insights.
- Agile Adoption and Governance:
- Lead the implementation and scaling of Agile, Lean, and SAFe methodologies across programs and projects.
- Establish and maintain governance artifacts including project charters, RACI matrices, gate reviews,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).