Cyber Center; CYSC Manager

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Our AFNCR Team is searching for a Cyber Support Center (CYSC) Manager at Andrews AFB, MD.

• Manages
  36employees acrossfivedistinct work centers inside theCySC.
• Works directly for the Chief of Operations and Government Service Owners(GSO) to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the National Capital Region  (NCR).
• Ensures
  24/7/365mission coverage, to include acting as the 844 CG’s central command and controlhub during continuity and emergency operations.
• Provides oversight for Major Incident Response covering 20K customers and 70K assets across 4 main operating bases and 28 geographically separated units in a 300-mile radius around Washington DC.
• Deliverstimely,accurate, and informative situation reports (SITREPs) to key stakeholders for any event, system, capability, customer, or buildingidentifiedin the Guide for Escalation, Incident Characterization & Outages (GEICO).
• Guides the regional IT Service Desk, providing first call resolution and coordination withbackshopsin4 squadrons on Joint Base Andrews ,Joint Base Anacostia Bolling , Pentagon, and Site.
• Ensures network monitoring for the Air Forces’ classified and unclassified networks in the National Capital Region, leverageseveral tools to include Solar Winds and System Center Operations Manager(SCOM).
• In collaboration withGSOs, manages command and control forIT services, collaborating with peer critical operationcenters such as the Regional Command Post,National Military Command Center, Air Force Watch,Air Force Crisis Action Team(AFCAT),and Joint Air Defense Operations Center (JADOC).
• Develops, coordinates, and releases
  
  Notices to Airmenregardingservicedegradations, changes,andmaintenanceimpactingthe user experience.
• Executes the
  844 CG’sCommander’s Critical Information Requirement (CCIRs) process, ensuring senior stakeholders are informed of keyevents and risks.
• In conjunction with the MAJCOM Coordination Center (MCCC), acts as a liaison between the 844CG work centers and supporting external service providers such as theAFIN Mission Assurance Center (AMAC) and associated Network Operations Squadrons,End User Monitoring Operations Center (EUMOC),Headquarters Cyberspace Capabilities Center (HQ CCC),Air Force Life Cycle Management Center(AFLCMC),Defense Information Systems Agency(DISA)
  J6,andDISA Global.
• Utilizes excellent communication skills, written and verbal, to be able to effectively document solutions, obtainrequirements from customers, and brief senior stakeholders.
• Maintains the Common Operating Picturefor aleadersystem and mission statusrollup.
• Leadsand synchronizesdailymeetings, providing up-to-datesystem statuses,authorized service interruptionstimes,and upcomingstrategic eventschedules.
• Oversees the 844 CG’s Change Management process, ensuring all changes are reviewed, authorized, and tracked until completion.

• Requires a BS degree and 12+ years of prior relevant experience or aMaster’s degree and 10+ years of prior relevant experience,additional years of experience, certifications, specific Air Force IT systems experience accepted in lieu of a degree.
• 10+ years’ experience operating Air Force IT systems and services or similar
  
  DoWIT systems and services.
• Familiarity with
  
  DoWand Air Force standards, policies, and enterprise solutions.
• Experience with complex, multi-site
  
  DoWenterprise IT environments of the size, scale, and scope of the AFNCR enterprise.
• Experience working in a Network Operations Centerand/or on a major incident response team.
• Able to obtain aDoWSecret Clearance prior to start date.
• Meets the training, education, and/or certification requirements…