Household Manager

Working closely with the family and the broader family office team, the Family Services Manager will oversee the day-to-day coordination of household and family support services within a private family office environment. The role will provide leadership and direction to a team responsible for transportation, personal services, event planning, household coordination, and other services supporting the family’s day-to-day needs.

The Family Services Manager will serve as a key point of contact between family members and other family office departments, ensuring that information is communicated clearly, priorities are understood, and requests are coordinated efficiently and discreetly.

The ideal candidate will be highly organized, proactive, and service-oriented, with strong leadership and communication skills. They will be comfortable managing multiple priorities, coordinating complex schedules and activities, resolving issues, and anticipating the needs of the family. A high level of professionalism, discretion, confidentiality, sound judgment, and flexibility is essential.

As part of the overall compensation package, accommodation options may be considered for the successful candidate.

• Provide day-to-day leadership, direction, and support to household and family office support staff.
• Directly manage staff responsible for transportation, event planning, household coordination, and related services.
• Establish clear expectations, priorities, and standards of service for the team.
• Coordinate staff schedules, coverage, vacation, time off, and other staffing requirements.
• Assign and prioritize tasks based on family needs, schedules, and business requirements.
• Monitor the quality, timeliness, and completion of work performed by household staff.
• Provide coaching, feedback, and performance management as required.
• Support recruitment, onboarding, training, and development of household staff.
• Foster a professional, collaborative, and service-focused team environment.
• Ensure appropriate confidentiality and discretion are maintained by all staff.

• Receive, organize, prioritize, and communicate requests from family members to the appropriate staff or service provider.
• Ensure appropriate resources, staffing, transportation, and services are arranged to meet families’ schedule.
• Coordinate calendars, schedules, appointments, events, travel-related requirements, and other family activities as required.
• Identify potential scheduling conflicts, operational issues, or service gaps and proactively resolve them.
• Coordinate special projects and requests that require support from multiple household staff or family office departments.
• Maintain a high degree of flexibility and responsiveness to changing family priorities.

• Serve as a central communication point between the family, household staff, family office managers, and internal departments.
• Ensure relevant information is communicated accurately, appropriately, and in a timely manner.
• Establish clear processes for escalating issues, obtaining approvals, and communicating changes in priorities.
• Maintain appropriate boundaries regarding confidential family, financial, personal, and operational information.
• Ensure the family receives timely updates on matters requiring their awareness, decision, or approval.
• Support alignment between family expectations and operational execution across the family office.

• Post-secondary education in business administration, hospitality, operations management, related field or equivalent experience.
• 4 plus years of experience in operations management, household management, executive support, family office services, hospitality management, event management, or a similar leadership role.
• Previous experience managing employees and coordinating multiple teams or service providers.
• Experience working in a private household, family office, executive environment, luxury environment an asset.
• Demonstrated experience coordinating multiple competing priorities, complex schedules, events, and projects.
• Proven ability to lead,…