Guest Service Manager

Position: Guest Service Manager at Naturally Pacific Resort
Elevate guest experiences with Naturally Pacific Resort as our Guest Service Manager. Lead a dedicated team in providing exceptional hospitality and service in Campbell River, BC.

This management role emphasizes leadership within the Guest Service Department while ensuring top-tier guest interactions. As a hands-on leader, you will oversee guest check-in/check-out, concierge services, and team performance. Your leadership will empower the Guest Service team to create memorable experiences while collaborating with other departments for seamless operations.

Key Responsibilities:

• Enforce operational policies and procedures daily

• Supervise and mentor the Guest Service team

• Address guest inquiries and resolve complaints professionally

• Train staff to maintain high standards and professionalism

• Manage inventory and supplies for smooth operations

Requirements:

• 1 year in a leadership role required

• 5 years of guest service experience

• Strong leadership and communication skills

• Proven conflict resolution and relationship-building abilities

• Excellent MS Office proficiency

Lead the Guest Service team in delivering outstanding experiences at Naturally Pacific Resort.
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