Guest Service Manager at Naturally Pacific

Lead exceptional hospitality at Naturally Pacific Resort as a Guest Service Manager. Oversee guest services and create memorable experiences in beautiful Campbell River, BC.

The Guest Service Manager plays a vital role in hospitality leadership at Naturally Pacific Resort. This hands-on position requires overseeing the Guest Service Department, ensuring stellar guest interactions and experiences. We seek a passionate leader, experienced in hospitality, devoted to training and motivating a dedicated team while fostering seamless operations between departments.

Key Responsibilities:

• Implement and enforce daily operational policies

• Supervise and mentor the Guest Service team

• Address guest inquiries and resolve complaints professionally

• Oversee guest check-in/check-out processes

• Train and schedule valet staff for optimal service

Requirements:

• 1 year in management/leadership role

• 5 years of guest service, 2 years hospitality experience

• Strong communication and conflict resolution skills

• Ability to build lasting relationships

• Proficiency in MS Office Suite

As a key player in guest services, bring your leadership and hospitality expertise to Naturally Pacific Resort.
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