Lead Guest Service Team at Naturally Pacific

Join Naturally Pacific Resort as a Lead Guest Service Manager and ensure outstanding hospitality. Engage with guests and enhance their experiences in stunning Campbell River, BC.

This role centers on leading the Guest Service Department to deliver exceptional service experiences for all resort guests. As a hands-on leader, you will support your team in guest interactions and operations across multiple departments. Your hospitality knowledge and enthusiasm will contribute to a positive work environment and memorable guest experiences.

Key Responsibilities:

• Implement guest service policies and procedures

• Mentor and supervise the Guest Service team

• Respond to guest feedback with professionalism

• Manage overall guest check-in/check-out procedures

• Conduct training and support for valet operations

Requirements:

• 1 year of leadership experience required

• 5 years of guest service, 2 years in hospitality

• Strong leadership and team management skills

• Excellent verbal and written communication

• High attention to detail under pressure

Your leadership and customer-focused approach will enhance guest relations at Naturally Pacific Resort.
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