Night Auditor

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team.

Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

As a key member of our team the Night Auditor will be responsible for independently handling overnight operations of the Front Desk Department for the Resort. They will ensure an exceptional level of hospitality standards to ensure smooth operations. The Night Auditor will be detail oriented, have strong customer service skills with a friendly and professional demeanor. They will be responsible for the overnight hotel operation, and all guest interactions – arrival experience, specialized recommendations, and departure experience.

They will go above and beyond to provide services for guests even when certain departments are not available.

• Welcome guests and provide exceptional service throughout their stay.
• Check out guests and build a post-stay relationship.
• Handle guest inquiries and complaints with a high level of professionalism and hospitality.
• Ensure guests' requests are handled in a timely and efficient manner.
• Strong knowledge of the Resort facilities and local attractions and events to provide the guests with a memorable and personalized experience.
• Follow department policies, procedures, and service standards.
• Utilize various computer software programs to aid guest check-in and check-out and process transactions.
• Balance hotel transactions, printing reports for management
• Maintain accurate and timely journal entries.
• Collaborate with other departments to ensure a seamless experience for guests.
• Maintain confidentiality of guest information and pertinent hotel data.
• Maintain full awareness of emergency and safety procedures.
• Additional tasks and duties as assigned.

• Minimum 1 year of guest service experience.
• Preferably 1 year of experience in hospitality.
• Experience working nights.
• Excellent communication and interpersonal skills.
• Willingness to learn new skills.
• Strong organizational skills.
• Self-motivated individual.
• A positive team player.
• Good computer software skills.
• Must be able to perform job functions with attention to detail, speed and accuracy.
• Prioritization and task management skills.
• Remainingcalm under pressure and resolving problems using good judgment.
• Follow directions thoroughly with minimal supervision.
• Work cohesively with co-workers as part of a team.
• Ability to work mornings, evenings, weekends, and holidays.

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates.

You will be eligible to receive wages starting from $22.05 to $24.50 per hour, this will be determined by your skill set, education and experience.

We are a growing organization made up of diverse team members who are motivated to…