Product Manager, License Compliance & Entitlements

About Centric Software:

Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job title:

Product Manager, License Compliance & Entitlements Function:
Product Management Level: Mid to Senior (individual contributor; Radford P3–P4 equivalent)

Location:

North America (Hybrid (or) remote; occasional travel to customer sites and internal offices)

Reports to:

VP of Hosting Operations

Employment type:

Full-time Compensation: $140K – $160K Role Summary We are hiring a Product Manager for License Compliance & Entitlements to own how our enterprise customers are provisioned, configured, and governed against the scope of their contracts. Our customers run single-tenant deployments across three hosting models — instances we host, instances hosted in the customer's own cloud, and on-premises installations — which makes consistent, defensible license compliance both harder and more important.

This person will operate at the intersection of product, compliance, sales, engineering, support, and legal. They will analyze customer configuration and usage data to confirm customers are operating within contracted scope, build the tooling and product roadmap that prevents license misuse before it happens, and equip our go-to-market and support teams to have clear, data-backed conversations with customers about entitlements. A defining challenge of this role is governing how customers connect to our platform's APIs through AI services (e.g., MCP servers / agentic tools) and RPA/integration platforms (e.g., Boomi) — determining how that access maps to licensing and building the policies, tooling, and contract language to manage it.

This is a builder's role for someone who is equally comfortable in a usage-data spreadsheet, a product roadmap review, a contract redline, and a customer-facing call.

Key Responsibilities Compliance analysis & customer usage review

Review customer user configuration and usage data across all deployment models (vendor-hosted single-tenant, customer-cloud single-tenant, and on-premise) to verify customers are operating within the scope of their contracts.

Identify patterns of license misuse, overage, or ambiguous usage, and translate findings into clear, evidence-based summaries.

Establish repeatable methods and metrics for measuring entitlement compliance across a diverse enterprise customer base.

Governing API, AI-service, and RPA access

Define how programmatic access to our APIs — including via AI services / MCP servers and RPA or integration tools such as Boomi — is licensed, measured, and enforced.

Partner with product and engineering to design entitlement models and controls appropriate for automated, machine, and agent-driven usage.

Anticipate emerging access patterns and get ahead of them with policy, tooling, and contract clarity.

Product roadmap & tooling

Own a product roadmap of compliance and entitlement feature improvements, prioritized by risk, revenue impact, and customer experience.

Work with engineering to improve administration and entitlement tooling so that license misuse is prevented or surfaced automatically rather than caught after the fact.

Balance enforcement with usability so that controls protect the business without creating friction for legitimate customers.

Cross-functional enablement & go-to-market

Partner with the sales team to audit customers, present usage data, and support true-up / expansion conversations with credible, well-presented…