Housekeeping Supervisor

Hourly Salary: $19-$20 per hour

Position Title:

Housekeeping Supervisor

Reports To:

Executive Housekeeper, General Manager

The purpose of the Housekeeping Supervisor is to ensure that housekeeping quality standards are adhered to and goals for the housekeeping department are achieved. The housekeeping supervisor is directly responsible for standards of cleanliness, associate morale, budgetary goals and inter‑departmental relations.

• A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• Some requirements may exclude individuals who post a direct threat of significant risk to the health and safety of themselves or other employees.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and perform any other job‑related duties as specified by their supervisor.
• Requirements are representative of minimum level of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently.
• This document does not create an employment contract, implied, or otherwise, other than an “at‑will” employment relationship.

• Weekly walk around - documented inspections of guestrooms, public areas and support facilities with DOS and housekeeping manager.
• Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance are achieved.
• Identify and receive agreement on how to maintain various methods and/or processes to achieve constructive communications:
  • Weekly RAP sessions with the Director of Services and Housekeeping Manager.
  • Regularly scheduled Supervisors meetings.
  • Productive and interesting monthly department meetings.
  • Attractive and up‑to‑date posting area for memos, announcements, etc.
  • Preparation, approval by DOH, and posting of weekly schedule by 12:00 noon on Thursdays.
  • Efficient and effective inter‑departmental meetings.
• General cleaning programs for the public areas and outlets of the hotel
• Knowledge of all housekeeping cleaning equipment and preventive maintenance program for each machine; training all associates on proper usage and handling of cleaning equipment and chemicals.
• Working with the DOS and housekeeping manager to be proficient in the administrative operation of applicable departments of responsibility and for other special projects as requested.
• Primary operation of the Housekeeping Department on a day‑to‑day basis.
• Thorough Supervisor/Housekeeper training and review process.
• Comprehensive WORK ORDER PROGRAM TO ENSURE THAT:
  • Work orders are written.
  • Work orders are catalogued and followed up.
  • Follow up with Engineering for a thank‑you, or for reason for lack of completion.
• Build and maintain an Associate Relations Program that will both meet the associate needs and the company's goals.
  • Establish and maintain a daily “Morning Meeting” to greet and update the staff and to inspect uniform cleanliness and compliance.
  • Develop and implement an incentive program to acknowledge a positive GSS and to recognize specific associates mentioned on comment forms.
  • Implement and maintain a system to recognize individual associate’s birthdays.
  • Identify and use an approved system for “on call” status, requested time off and other special requests.
• Employ a personnel administration system which is responsive, timely and fair.
  • Ensure that all PAFs for review are completed, presented and returned to the general manager at least two weeks prior to the review date.
  • Ensure that coaching and counseling forms are completed on a timely and consistent basis, especially when the policies of the hotel have been violated.
• Active involvement in the budgetary systems of the department and hotel.
  • Consistent preparation of weekly budget progress reports.
  • Participation in periodic inventories.
  • Controllable checkbook…