Service & Delivery Technician III

About The Company

Albertsons Companies is at the forefront of the revolution in retail. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market.

We support our stores with 22 distribution centers and 19 manufacturing plants.

$2000 Signing Bonus

Service and Delivery Technician III

San Jose, CA (and surrounding area)

You will provide IT support to Safeway retail grocery stores in and around San Jose. This includes deploying equipment, installing hardware and software, and troubleshooting POS systems, scales, printers, and network servers. The role offers opportunities to work on various projects and learn new technologies, including full store support and networking with fellow technicians.

• Support standard hardware platforms and systems installed throughout Safeway.
• Repair approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Troubleshoot resolution.
• Install new hardware and software.
• Provide IT support to customers and meet service level agreement goals.
• Provide network and remote connectivity support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on‑site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this zone service area (25% travel to King City, Morgan Hill, Hollister, Salinas, Carmel, Monterey, Santa Cruz stores).

• Excellent telephone, customer service, and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues.
• Excellent communication and interpersonal skills to present technical information clearly.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• Demonstrated ability to work independently and as a strong collaborator in a matrixed organization.
• Flexibility to work a variety of shifts (day, evening, overnight) and on‑call support capacity.
• Strong sense of urgency, business ethics, dependability, and follow‑through.

• High school graduate; BA/BS degree preferred or 3+ years of technical/training/hardware certifications preferred.
• Information Technology project implementation exposure, 5+ years of technical systems, and 2+ years’ technical support experience.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Must have a good, safe driving record and a reliable vehicle.

• Work may be performed in a temperature‑controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods at a desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required.
• Workday is fast paced; some evening and weekend work may be required.
• Must be able to lift up to 50 pounds of equipment.

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a company‑wide focus on innovation, we continually enhance our digital and product offerings, making it easy for customers to get what they need, wherever they are.

This Company is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records. We endeavor to make this site accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1‑888‑255‑2269 (option #4).

A copy of the full job description can be made available to you.