Emergency Roadside Driver

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. An additional 24 hours per year earmarked for volunteer activities.
• Collaborative Environment – AAA values your contribution to exceptional service
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Driving and operating a service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

• Driving and operating a service vehicle (flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (call-logs, battery invoices, cash receipts, etc.)

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety and respond to safety issues appropriately
• Ability to drive a manual/automatic shift vehicle

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE certification (preferred)
• Must be at least 21 years of age

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

$27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives