Warehouse and Production Supervisor

About Us

Tico Coffee Roasters is a women-owned boutique coffee roasting and tea company located in Campbell, CA. We exist to offer a truly unique experience that empowers, protects, and nourishes life from farm to cup. We deeply care about sustainability, high quality, and social responsibility.

We're looking for a Warehouse and Production Supervisor who brings that same energy to a fast-moving production floor.

The Warehouse and Production Supervisor leads daily operations across fulfillment for wholesale and retail orders. This is a hands-on leadership role: you'll be on the floor directing the team, holding people accountable for deadlines and quality, and ensuring every order — whether it's a wholesale account or a retail order — goes out correctly and on time.

A core part of this role is building a culture of ownership. You will delegate tasks clearly, follow up to confirm they were done correctly, and coach team members so that accountability becomes second nature to the team.

• Lead the fulfillment team when volume and pace are highest.
• Ensure orders are packaged in the correct bag size, configuration, and labeling for each specific customer (wholesale, retail, and online).
• Drive fulfillment to be completed accurately and on schedule; flag and resolve bottlenecks in real time.
• Maintain a sharp attention to detail on counts, lot tracking, and order accuracy to prevent mistakes.
• Address quality issues immediately and implement corrective actions.
• Coordinate with the roasting team so materials, packaging, and labor are ready before each shift starts.
• Enforce all safety protocols.

• Assign and delegate tasks clearly, with defined expectations and timelines.
• Follow up consistently to verify tasks were completed correctly.
• Manage daily team performance: coach in the moment, document issues, and recognize strong work.
• Enforce attendance, performance, and behavioral standards.
• Train new hires and cross-train existing team members on packaging configurations, fulfillment procedures, and warehouse standards.
• Be a visible, hands-on leader — expected to spend the majority of each shift working alongside the team on the floor.
• Ability to work in a fast-paced environment, manage competing priorities, and meet deadlines

• On lower-volume days, proactively assign organizing, cleaning, and deep-cleaning tasks to minimize unused downtime.
• Run a regular team meeting to review performance against goals and set new goals for the upcoming period.
• Use slower periods to audit inventory, refine SOPs, and address any gaps identified during busy roasting days.

• Maintain inventory accuracy across roasted coffee, packaging materials, and finished goods.
• Oversee receiving, proper put-away (FIFO/FEFO), and organized, labeled storage.
• Enforce safety protocols, proper equipment use, and a clean, hazard-free warehouse.
• Maintain compliance with food safety and quality standards throughout production and storage.

• 2+ years of experience supervising a team in a warehouse, production, or food/beverage manufacturing environment (coffee industry experience a plus).
• Proven ability to delegate effectively and hold a team accountable to follow through — this is one of the most important skills for this role.
• Strong attention to detail, especially around order accuracy and packaging specifications.
• Comfortable working at a fast pace on high-volume days, and self-directed in managing time and team tasks on slower days.
• Excellent communication and interpersonal skills, both oral and written; able to train, coach, and give direct feedback with respect.
• Proficiency with Microsoft Word and Excel.
• Must be able to create training documents and SOPs.

• Operate a variety of warehouse machines, tools, and equipment.
• Visual acuity to assess the safety and accuracy of work.
• Remain in a stationary position for a minimum of 3 hours.
• Stand, walk, stoop, and kneel throughout a shift.
• Lift to 50 pounds intermittently; lift up to 3 pounds to shoulder height repetitively.
• Grasp, finger, and reach.
• Exp…