Order Management Specialist

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Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Order Management Specialist

Campbellsville, KY

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies—from compressors to precision handling of liquids, gasses, and powers—to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

If you enjoy keeping things moving, solving problems, and being the person others can count on, this role may be a great fit. As an Order Management Specialist, you will coordinate orders from entry through shipment, partner with internal teams, and keep customers informed. This position welcomes early‑career professionals or individuals with a few years of experience in customer service, order support, operations, or a related business environment.

• Customer, Channel Partner & Distributor Support
  • Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods.
  • Develop and cultivate effective relationships with key accounts/distribution partners.
  • Manage customer expectations by clearly communicating commitments, including delivery dates and problem resolution, while keeping customers informed of order status, issues, and updates.
  • Execute daily tasks and customer responses with a sense of ownership and urgency.
  • Provide support and training to distributors on order entry application.
• Order Management & Fulfillment
  • Manage customer orders from placement to invoicing through multiple channels—phone, fax, EDI, e‑mail, and websites—to ensure 100% customer satisfaction.
  • Manage sales order bookings/backlog in relation to dates, holds, quotes, and P.O. errors.
  • Coordinate cancellation requests with supplier/customer to avoid discrepancies or excess inventory.
• Systems, Tools & Process Execution
  • Provide high‑quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and customer activity.
  • Identify improvements by using IR Lean tools and methodology through MDI, 9‑steps, and RIEs.
• Cross‑Functional Leadership
  • Demonstrated ability to lead cross‑functional projects and people without direct authority.

• High school diploma or GED
• 2+ years of experience in a customer‑facing role that involves responsiveness, follow‑through, and strong communication skills.
• 1+ year of experience regularly using an ERP, CRM system or similar system as part of daily work responsibilities.
• 1+ year of experience using Microsoft Office products as a regular part of daily work responsibilities.

• Customer Focus – Strong service mindset with ability to communicate clearly, build trust, manage expectations, and support a positive customer experience.
• Ownership & Follow‑Through – Takes responsibility for daily tasks, customer responses, and order issues with urgency, accountability, and reliable follow‑up.
• Organization & Prioritization – Manages multiple orders, requests, deadlines, and customer needs while keeping details accurate and work moving.
• Attention to Detail – Maintains accuracy when working with order entry, purchase orders, dates,…