Operations Administrator

Operations Administrator

Canaan, CT

The Operations Administrator supports the Director of Operations and team by coordinating projects, ensuring compliance, and maintaining company standards across all locations. This role manages administrative tasks, vendor relations, SOP updates, and inspections while assisting with emergency preparedness, event planning, and system support. Serving as a central resource, the Operations Administrator helps leaders and staff stay organized, compliant, and aligned with company goals.

Monday
- Friday: 8:00 AM - 4:30 PM

• Conduct comprehensive and daily walkthroughs and inspections for conformance to look-books, guidelines, specifications, Standard Operation Procedures (SOPs), and standards of care of all locations.
• Support EOC Committee and EOC meetings
  - Ensure proper regulatory documents are loaded into the EOC folders and audits these for compliance.
• Provide central support to Operations by assisting leaders and team members with day-to-day tasks and long-term initiatives.
• Support Director of Operations with compliance oversight across Operations and all locations.
• Assisting with project management initiatives.
• Supporting vendor relationships and communication.
• Assisting Operations Managers with maintaining and updating SOPs.
• Providing Service Now and Teams Planner support for the Operations team.
• Scheduling and organizing meetings, preparing agendas, and documenting action items.
• Support the coordination and execution for emergency procedure of drills/real events that include Fire, Bomb Threats, Natural Disaster, Utility Failures, Medical Emergencies, and Violent or other threatening situations for offsite locations
• Provide thorough inspections at satellite locations to ensure the site meets all regulatory requirements from and Environment of Care perspective.
• Support the Director of Operation in tracking and reporting monthly KPIs
• Develop and maintain Look Books at all locations conforming to the aesthetic appearance proposed by the department of design and safety recommendations, guidelines, specifications, Standard Operation Procedures (SOPs), and standards of care. Update them as needed when new furniture is placed, layouts change, & renovations occur. Certify the Mountainside’s standards are followed to ensure clients and staff adhere to space use guidelines and are held accountable for their actions.
• Utilizing the Look Books, audit the organization, design, aesthetic, and space utilization of all Mountainside facilities at all locations, evaluating the use and situation of space regarding Furniture, Cleanliness, Organization, Lighting, Signage, Decoration, Maintenance, and other related aspects. This includes all off campus locations.
• Update and create signage and name plates as needed and collaborate with marketing and outside vendors to produce signage for new programs and initiatives.
• Interact with different departments and clients to facilitate the use, maintenance, and upkeep of all Mountainside locations, ensuring we deliver the look & feel standards.
• Proactively solve issues as they arise when possible. Fully understand the company's goals, values, and clients’ needs regarding Mountainside standards and strive to uphold them to the best of your ability, even if they fall outside your formal job description, using your skills and initiative.
• Assist with admin-related tasks – Service Now, Word, Excel, Teams - update different platforms reports, documentation, and files (SOPs, etc.). Handle Service Now requests for the FFE department; this can include but is not limited to new furniture requests for clients & other staff members, furniture placements & movement, new signage, & ordering new office supplies. This includes traveling to ALL other Mountainside locations – larger projects will require frequent traveling.
• Assist FFE in event planning such as Family Day, Best in Class and Holiday decoration and Photo Shoots as needed. This includes the setting up and breaking down events/projects.
• Ensure in opening new programs/locations the standards are maintained, traveling when necessary.

• Exceptional organizational…