Client Services Coordinator

Overview

Client Services Coordinator role at Mountainside Treatment Center in Canaan, CT. This position is full-time and on the 2nd shift (Saturday-Wednesday 3:00 pm - 11:30 pm; Thursday and Friday off).

Note:

The text contains some boilerplate and repetitive lines in the original; this cleaned version presents the core role and requirements for clarity.

• Be the warm, compassionate first face clients and families see, setting a positive tone that welcomes and reassures from day one.
• Engage with clients through kind, consistent conversations, building trust and easing nerves to help them feel at home from the start.
• Guide clients smoothly through the admissions journey.
• Prepare and maintain client rooms and welcome materials to reflect Mountainside’s high standards.
• Lead facility orientations, schedules, and community guidelines to ensure clients are informed and supported.
• Assist with schedules, appointments, and access to essential personal items like towels and One Card services.
• Facilitate program groups and recreational activities while ensuring precise and timely documentation.
• Conduct room inspections, bed checks, vital sign monitoring, and adhere to medication protocols to support safety.
• Conduct client searches, UTOX screenings, and frequent rounds, offering guidance and support as needed.
• Act swiftly and calmly in emergencies, coordinating with internal teams and external responders to protect client well-being.
• Lead discharge procedures with care, ensuring personal property and medications are accounted for and documented.
• Uphold HIPAA confidentiality standards at all times and maintain professional records of client interactions, observations, and services.
• Collaborate with clinical and administrative teams to foster coordinated care and exceptional client experiences.
• Demonstrate Mountainside’s Best in Class commitment through professional appearance and a welcoming, organized workspace.

• High School Diploma or equivalent (required).
• Ability to work independently, prioritize tasks, and thrive as part of a collaborative team.
• Strong interpersonal and communication skills; empathy and professionalism when interacting with clients, families, and staff.
• Strong problem-solving skills with a proactive, take-charge attitude.
• Comfort and proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

The base rate of pay for this position is $18.00 to $20.00 per hour. Actual pay is determined based on factors including skills, education, training, credentials, experience, role responsibilities, location, performance, and working conditions.

• Comprehensive benefit package
• Paid Time Off (increases after 1 year with Mountainside)
• Paid holidays
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly wellness reimbursement of $75.00

Mountainside Treatment Center is a dynamic, fast-paced recovery facility that values innovation and Best in Class service to clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF. All employees are encouraged to contribute to our mission.

We strongly prefer all employees to be fully vaccinated for Covid-19 (including boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages applications from women, minorities, and persons with disabilities.

• Salary: $18 - $20 / hour
• Employment type:
  
  Full-time
• Job function:
  Business Development and Sales
• Industry: Mental Health Care