Community Health Worker

The Community Health Worker (CHW) is responsible for helping patients and their families navigate and access community and social services and resources to adopt healthy behaviors. The CHW supports Providers and the Care Management Team through an integrated approach to care management. As a priority, the CHW will promote, maintain and improve the health of patients and their families by providing social support, informal counseling, education and advocacy.

The CHW will also actively participate in outreach, home visits, health screenings, and referrals.

• Create connections between vulnerable populations and healthcare providers to ensure patients have comprehensive and coordinated care by establishing trusting relationships and providing general support, encouragement, and motivation
• Work cooperatively with other clinical staff assigned to the same patient
• Manage assigned caseload of patients
• Exhibit excellent working relations with patients, visitors, staff and community partners while communicating the mission of Community Health and Wellness Center
• Help patients navigate healthcare and social service systems
• Connect patients to transportation resources to be able to attend appointments (transporting patients is strictly prohibited)
• Assist with completing applications, registration or other forms
• Register new patients, schedule appointments and upload insurance information while doing outreach on Mobile Medical Unit.
• Determine eligibility and enroll individuals in health insurance and/or financial assistance programs.
• Have knowledge of other community-based organizations and services offered to make referrals for additional services
• Foster a collaborative environment with other community service agencies to partner in addressing social and healthcare needs of mutual patients
• Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
• Attend regular staff meetings, trainings and other meetings as requested
• Other duties as assigned.

Professional positive attitude, understanding of customer service principals, trustworthiness and excellent interpersonal skills.

• Must be well-organized, detail-oriented, and have the ability to multi-task in a demanding and constantly changing environment.
• Ability to work independently and as part of a team.
• Ability to communicate easily with others, including demonstrating active listening skills.
• Ability to navigate the health care system and advocate for others.
• Demonstrate flexibility in addressing changing community needs and program environment.
• Display empathy, respect, and understanding of community resources, and understanding of health center’s values and processes.
• Ability to maintain confidentiality.

• High School Diploma or equivalent.
• Completion of Community Health Worker program certification preferred.

• 3 years of health and/or social service experience
• Knowledge and/or part of community served
• Information Technology skills such as:
  Laptops, Smartphones, Internet/online application systems, Microsoft Office, etc.

Must speak, write and read English proficiently. Spanish preferred but not required.

This position requires teleworking if requested.

• Supports an ethical standard, which complies with a code of conduct free of conflicts of interest.
• Supports the Mission and Values of Community Health & Wellness Center.
• Supports, cooperates with, and/or implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including patient, employee and operations data.
  • Quality Assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from harassment and all illegal and discriminatory behavior.
• Cooperates and works together with all co-workers;
• Plans and completes job duties with minimal supervisory direction, including appropriate judgment.
• Uses tactful, appropriate communications in sensitive and emotional situations.
• Follows up as appropriate with supervisor and co-workers regarding reported complaints, problems and concerns.
• Promotes positive public relations with co-workers, patients, family members and guests.