Medical Assistant

Position Summary

The Medical Assistant works under the direction of the Director of Nursing, Charge Nurse, and their assigned Provider. This role directs patient flow and improves provider productivity. The Medical Assistant is an integral part of the interdisciplinary patient care team.

• Provides direct patient care for patients from birth to adulthood, including taking vital signs, collecting specimens, performing screenings, and conducting data collection.
• Performs electrocardiograms (EKGs) and point‑of‑care testing when ordered by a provider.
• Assists with procedures as needed.
• Completes pre‑visit planning and participates in daily pre‑visit rounding with an assigned provider.
• Participates in community health opportunities, including assisting providers on home visits or with community health partners on the mobile medical outreach vehicle.
• Completes all required learning in the online health learning system and attends annual clinical competencies.

Professional positive attitude, understanding of customer service principles, trustworthiness, ability to multitask, and excellent interpersonal skills.

• 1.) Works as part of patient‑care team in conjunction with physicians, APRN’s, nurses, PSRs, CHWs and other staff.
• 2.) Obtains patient vital signs, including height, weight, blood pressure, pulse, respirations and temperature when appropriate.
• 3.) Maintains good relations and fosters effective public relations with patients, medical staff, and other medical providers.
• 4.) Ensures accurate maintenance of patients’ electronic medical records.
• 5.) Ensures patient confidentiality.
• 6.) Maintains established policies and procedures, safety, environmental and infection control standards.
• 7.) Performs various clerical duties including all responsibilities of the receptionist when necessary.
• 8.) Interprets and explains to patients and their families charges, services and policies regarding payment and financial assistance.
• 9.) Assists in pre‑planning for patient visits, looking up patient documentation from outside sources and assuring documentation in chart, i.e. Epic.
• 10.) Ensures that policies and procedures for maintenance and release of medical records are followed and treated as confidential information.
• 11.) Analyzes and updates charts on an ongoing basis.
• 12.) Assists providers with procedures as needed.
• 13.) Prepares examining rooms with appropriate instruments and supplies and keeps rooms clean at all times.
• 14.) Positions patient on table and explains procedures.
• 15.) Performs electrocardiogram and POC testing when ordered by provider.
• 16.) Collects specimens as directed and sends them to the appropriate laboratory.
• 17.) Monitors medical condition of patients and reports changes to the provider.
• 18.) Charts results of various tests in patient’s medical record.
• 19.) Answers patient’s inquiries concerning test orders.
• 20.) Performs quality control procedures.
• 21.) Uses appropriate safety procedures for handling, storage, and disposal of biohazard waste.
• 22.) Responds to emergency situations.
• 23.) Prioritizes work and provides prompt and efficient service.
• 24.) Maintains and cares for office and clinical equipment and supplies.
• 25.) Attends educational updates.
• 26.) Maintains current CPR training.
• 27.) Performs all other related duties as assigned.
• 28.) Performs community outreach to assist in closing gaps in care.
• 29.) Community outreach to promote CHWC.
• 30.) Assists in closing gaps as identified by the Social Determinants of Health screenings.
• 31.) Assists with Prior Authorizations.
• 32.) Assists with scheduling of testing appointments.