Receptionist Nithview Community - Temporary

Position: Receptionist, Full Time, Nithview Community - Temporary
Location: Wellington (Elora)

RECEPTIONIST
Part-time Temporary.

Hours will be Monday-Friday and may include weekends.

Nithview Community, Tri-County Mennonite Homes.

New Hamburg, ON.

JOB SUMMARY
Receptionist is accountable for utilizing customer service principles that strive to provide exceptional service at all times with co-workers, residents, families and the public in their day-to-day work.

As a valued member of the team, the Receptionist demonstrates a commitment to resident safety by providing quality care in accordance with the organization’s vision and mission.

RESPONSIBILITIES

Answering, screening and direct all telephone calls.

Greeting all visitors with utmost courtesy, determining purpose of visit, and directing visitor to proper location or person as required.

Inform team member of visitor’s arrival.

Constant monitoring of all alarms on exterior doors.

Monitor arrival and departure of residents from the home.

Maintaining accurate and updated resident listings.

Sorting and distribution of mail.

Preparing charts and files for new admissions.

Logging resident movement both into and out of facility.

Maintaining a balanced cash box.

Perform incidental clerical work including typing, filing, delivering messages, sorting mail, photocopying, faxing, etc.

Mailing all cumulated outgoing mail and preparing courier packages.

Receiving all payments and issuing receipts.

Assisting with inner office functions as required.

Accurate logging of fire drills.

Tracking mobility equipment and restraints.

Answer questions / enquiries in a prompt and professional manner.

Conduct tours for prospective residents / families as required.

Promote a positive working environment with service providers and suppliers.

Maintain personal accountability for completion of monthly audits as assigned.

Work in accordance with Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.

Perform other duties as required.

QUALIFICATIONS

Minimum of two years computer experience and proven office administration skills.

Proficient with Word, Excel, e‑mail, internet use and computerized documentation.

Excellent organizational skills, attention to detail, ability to handle several tasks effectively and meet deadlines.

Strong communication skills and friendly and courteous in dealings with all contacts.

Effective verbal and written English communication skills required.

EDUCATION
High school diploma or equivalent education.

WORKING CONDITIONS

Interaction with male and female residents of all ethnic and cultural backgrounds.

Combination of natural light and fluorescent lighting.

Exposure to the elements (external building and property).

Exposure to variable temperatures both hot and cold.

Lifting alone and with assistance.

Pushing/pulling content.

Crouching, kneeling, stooping/bending for short periods of time.

Walking and climbing stairs frequently.

Standing for long periods of time.

Engagement and/or exposure to various therapy programs focused on providing residents with the highest quality of life in our homes including pet therapy, spiritual events and musical therapy.

BENEFITS

Full-time, part-time and casual opportunities.

Pension plan.

Health and dental benefits.

Short-term disability.

Life insurance.

Paid orientation.

Training opportunities and career development.

Employee appreciation lunches and events.

Employee Assistance Program.

Employee Social Committee.

Tuition support programs.

Employee pricing on meals from our kitchen.

A positive and supportive working environment.

New employees must complete a vulnerable sector check and TB test as part of the onboarding process.

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