Customer Finance Assistant

Location: Northern Saskatchewan (La Ronge)

Debden, United Kingdom | Posted on 20/07/2026

City Debden
Country United Kingdom
Postal Code CB11

About Us
At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.

Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.

Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description
3 months contract with a Local Authority

Job Title:

Customer Finance Assistant

Job Purpose

The Customer Finance Officer is responsible for providing high-quality administrative and financial support to the Adult Social Care Customer Finance Team. The post holder will manage customer enquiries relating to care charges, invoices, homecare and residential services, ensuring thatservice users, families, providers, and internal colleagues receive timely and accurate information.

The role involves handling telephone and email enquiries,processing financial adjustments, maintaining accurate records and databases,supporting billing processes, and assisting service users in understanding

Adult Social Care charging arrangements. The post holder will work as part of abusy finance team to ensure efficient and customer-focused service delivery.

Key Responsibilities

Customer Service and Enquiries

Manageand respond to incoming email enquiries received through Customer Financegeneric mailboxes.

Answer incoming telephone calls relating to Adult Social Care invoices, carecharges, homecare, and residential care queries.

Provideclear, accurate, and professional advice regarding customer financematters.

Assist service users, families, carers, and representatives in understandingcharging policies and procedures.

Escalate complex queries to the appropriate team or manager where necessary.

Calculateinvoices, credits, adjustments, and financial amendments within the relevant financial systems.

Processadjustments for care services not delivered and ensure billing records are accurate.

Complete and maintain care registers to support accurate customer invoicing.

Monitor financial transactions and identify discrepancies for investigation.

Ensure financial records are maintained accurately and updated promptly.

Database and Records Management

Assistin maintaining, updating, and monitoring databases and electronic recordsrelating to customer accounts and service provision.

Ensureall information is recorded accurately and complies with data protection and confidentiality requirements.

Maintain audit trails and supporting documentation for financial transactions.

Liaison and Partnership Working

Liaise with colleagues across Adult Social Care, service providers, and other departments to resolve customer queries efficiently.

Work closely with finance colleagues to ensure timely processing of billing and financial adjustments.

Supporteffective communication between operational teams and the Customer Finance Team.

Administrative Support

Provide general administrative support to the Customer Finance Team.

Actas an administrative…