Business Consultant – Business Discovery & Optimization

Our client, a leading organization focused on Enterprise Digital & AI Enablement and operational excellence, is seeking a Business Consultant - Business Discovery & Optimization. This role will drive process improvement initiatives by leveraging business analysis, process engineering, and data-driven insights to enhance operational efficiency and client/employee experience. The position involves collaborating with cross‑functional teams, designing future‑state processes, and supporting transformation initiatives across the organization.

This is a 6 months contract role with a hybrid work model.

• Identify opportunities within operational processes and deliver actionable insights to improve client and frontline experience
• Develop current and future state process maps (high‑level and detailed) to support process optimization initiatives
• Facilitate stakeholder collaboration sessions (e.g., workshops, brainstorming) using virtual tools

• 3+ years of experience in process engineering using Lean and/or Six Sigma methodologies
• 3+ years of experience with Microsoft Visio and Microsoft O365 Suite
• 2+ years of experience with collaboration tools such as Fig Jam or Mural Strong ability to translate high‑level concepts into detailed process maps
• Experience designing future state processes based on solution ideation
• Solid understanding of tools and techniques for identifying, analyzing, and resolving operational/process issues

• Experience in financial services or banking environments (call centers, back office, or branch operations)
• Knowledge of change management principles and people impact strategies
• Lean Six Sigma Green Belt certification

If you are interested and qualified for this opportunity, please send your updated resume in MS Word format to . For other opportunities, please visit today!