Product Manager

About the Job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. It is crucial for customers accessing Senders and Numbers to register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best‑in‑class compliance standards.

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
• Partner with cross‑functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy‑in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Conduct regular data‑driven business reviews that analyze product execution and revenue/market accomplishments

Twilio values diverse experiences from all kinds of industries and encourages everyone who meets the required qualifications to apply. In particular, we look for:

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy‑in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

• $CAD:  – $CAD:
• Target Bonus Percentage: 15%

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.