Operations Leader at Flexiti

Job in Kinngait, Nunavut, Canada

Listing for: Community Trust Company

Full Time position
Listed on 2026-06-19

Job specializations:

Business
Business Development, Customer Success Mgr./ CSM, Client Relationship Manager, CRM System

Position: Growth Operations Leader at Flexiti
Location: Kinngait

Lead merchant lifecycle success and empower teams at Flexiti in this hybrid Growth Operations role. Drive strategy, training, and Salesforce optimization to enhance merchant onboarding.

In this player-coach position, you will oversee critical merchant experience initiatives, ensuring strategic training and operational excellence. You will revamp the onboarding process and optimize Salesforce to support sales and merchant success. This role requires a savvy leader comfortable with both high-level strategy and detailed execution in a B2B or Fin Tech setting.

Key Responsibilities:

• Own the merchant experience for the first three months

• Overhaul training documentation with modern learning tools

• Manage Salesforce workflows for better contract handling

• Lead cleanup and establishment of SOPs

• Coordinate cross-functional initiatives for product launches

Requirements:

• 5-8+ years in Sales Operations or Merchant Success

• Proven experience in training program development

• Proficiency with AI tools for workflow improvement

• Experience with client-facing roles

• Execution-focused with legacy system cleanup

Shape the future of merchant success at Flexiti while leading a dynamic team.
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