Learning Engagement Consultant; LEC

Overview

Our Learning Engagement Consultants (LECs) play a crucial role in enabling our clients to integrate Collaborative Learning into the DNA of their organizations. LECs guide clients in learning how to use the 360

Learning platform to reshape the way corporate learning is created, distributed, and engaged with by learners.

The LEC team consists of learning and development experts, who excel in consultative roles. The ideal candidate is passionate about organizations that view learning as a competitive advantage and wants nothing more than to work with L&D leaders to help them strategize, craft, and deliver engaging and effective learning experiences.

As a Learning Engagement Consultant, you will be part of the implementation team whose mission is to support customers as they launch their new collaborative learning platform. You will work with a portfolio of customers that requires you to execute a blended training approach, combining e‑learning and live workshops, to help them understand and make the most of our powerful learning platform.

Success in this role is measured by meeting key project timelines, customer satisfaction, and contributing to customer retention.

“Coaching the Learning Engagement Consultant team is incredibly fulfilling — I love seeing them partner with and guide clients as they deliver unique, transformative learning experiences for their organizations! I look for passionate, creative, and client‑oriented team members. I'm all about supporting them with what they need to help clients shine. We are thrilled for a new LEC to join and bring fresh ideas and a love of learning to the team!”

- Savannah Rollins Marshall,

• Become a Trello and Convexity expert through our onboarding process
• Understand how our Professional Services and Customer Success Teams work together to make customers successful
• Master our product and service offerings
• Meet the global team through virtual coffee meets and happy hours

• Host your first workshops with customers and get feedback from your peers
• Define your quarterly priorities in relation to the Professional Services Team with your coach

• Prepare your first complex workshop series with Enterprise customers
• Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
• Participate in pre‑sales activities when large prospects need to experience first hand the type of support an LEC will provide

• Create educational resources for new services delivered by LECs
• Craft client‑facing trainings and resources about new platform features and services

• Experience with creating or managing learning and development curriculum
• Recognized for your listening and teaching skills
• Express ideas in a clear and concise manner, both in writing and orally
• Proactive and prefer working in a strong results‑oriented culture
• Curious and have a strong appetite for digital tools and processes
• Bachelor's degree or equivalent
• Enthusiasm for our culture explained here: (Use the "Apply for this Job" box below)./

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month; RRSP/401k matching starting from day 1; generous parental leave; professional development opportunities through our own platform
• Balance: We offer unlimited days of annual PTO; 5 days for sick leave; 10 holidays;
  We are a remote‑first organization and promote flexible work hours
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter:
• Culture: A framework that will help you make an impact - envision what it’s like to join 360
  
  Learning through our Onboarding Journey:  & Convexity Culture:…