Time Analyst Job Sebringville Ontario Canada,Business

Position: Real Time Analyst
Location: Sebringville

12 month secondment for internal staff / 12 month contract for external candidates

At Comm Bank, we’re building a simpler, safer, and better bank for our customers. Behind every great customer experience is a team that’s empowered, supported, and set up to succeed — and that’s where Workforce Optimisation comes in.

We’re looking for a Real Time Analyst to support operational performance through real-time monitoring, intraday management, and data-driven decision making. This is a great opportunity for someone who enjoys working in a fast-paced environment, using insights to solve problems quickly, and helping teams deliver strong customer outcomes.

Do Work That Matters

As a Real Time Analyst, you’ll play a key role in ensuring operational teams are performing effectively throughout the day. You’ll monitor real-time performance, identify risks and opportunities, and work closely with stakeholders to support service levels, productivity, and customer experience.

You will:

Use workforce management tools and real-time performance systems to monitor business performance and service delivery outcomes

Monitor intraday performance across queues, channels, workloads, and service levels

Identify real-time risks to service levels, KPIs, productivity, and customer outcomes, escalating where required

Make intraday recommendations to optimise resources, including movement of capacity, schedule adjustments, offline activity management, and prioritisation of work

Track adherence, shrinkage, absenteeism, workload volumes, and operational impacts throughout the day

Analyse real-time and intraday data to identify trends, root causes, and improvement opportunities

Provide stakeholders with timely updates, insights, impact assessments, and recommendations

Support daily performance routines, including operational check-ins, huddles, and service level reviews

Partner with workforce planning, operations, and leadership teams to support strong customer and business outcomes

Maintain accurate records of intraday actions, decisions, risks, and performance impacts

Follow standard operating procedures and uphold risk, compliance, and operational standards

What You’ll Bring

Experience in real-time analysis, intraday management, workforce management, contact centre operations, or a similar operational environment

Strong understanding of service levels, adherence, shrinkage, occupancy, workload volumes, and operational performance metrics

Experience using workforce management, telephony, queue monitoring, rostering, or reporting tools

Strong analytical skills with the ability to interpret data quickly and make practical recommendations

Ability to work in a fast-paced environment and respond effectively to changing priorities

Strong problem-solving and critical thinking capability

Excellent stakeholder engagement and communication skills, including the ability to provide clear and timely updates

A proactive, detail-oriented mindset with a focus on continuous improvement and customer outcomes

Ability to identify risks, assess impacts, and escalate issues appropriately

Exposure to workforce analytics, dashboards, or reporting tools

Understanding of forecasting, scheduling, or capacity planning principles

Familiarity with AI or data tools to support decision-making and operational insights

Working at Comm Bank

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We support flexible working and provide opportunities to grow your career, develop new skills, and make a meaningful impact.

At Comm Bank, you’ll be part of a team that values curiosity, collaboration, and customer obsession — all while helping shape the future of work.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 04/09/2026