Frontline Support Worker

Location: Cochrane Region (Hearst)

Salary Range:  $52,015.65 To $60,654.45 Annually
Department:  Child Welfare
Location(s):  Moosonee, Moose Factory, Cochrane, Kapuskasing, Timmins, or other designated service sites

Reports To:

Supervisor – Frontline Support (depending on assignment)
Job Class:  Team Member
Salary Structure:  CBG
08 – Collectively Bargained Grid 08
Salary Range: $45,230 – $52,742 per annum
Unionized:  Yes
TEER Level:  4
NOC Code:  44101
Purpose of the Role
The Frontline Support Worker assists Child Welfare service teams in meeting the day-to-day needs of children, youth, and families. This includes providing logistical, cultural, and caregiving support to ensure children’s safety and well-being during times of transition, crisis, or service engagement.
Grounded in Omushkego values of collective caregiving and respect for children’s spirits, this role contributes to a culturally safe service environment where practical care and dignity go hand in hand.
Core Responsibilities
1. Child and Family Support
Provide direct care and supervision to children and youth receiving services, including support during appointments, visits, and transitions
Assist with practical tasks such as meal preparation, daily routines, hygiene support, and emotional reassurance
Monitor safety, comfort, and cultural connections during agency interactions
2. Transportation and Logistical Support
Provide safe and timely transportation of children, youth, caregivers, and family members to and from appointments, services, or placements
Accompany staff to community visits, intake meetings, or family circles to support smooth coordination
Ensure safety procedures are followed during all transportation and contact settings
3. Supplies and Documentation Support
Support the distribution and inventory of clothing, personal items, cultural kits, and supplies for children in care
Assist with preparing materials for visits, intakes, or team events
Maintain logs and brief reports of support activities, using agency forms or systems
4. Team and Agency Participation
Participate in team meetings, training, and seasonal gatherings
Provide flexible support across Child Welfare programs based on need and assignment
Assist with cultural and land-based events as directed by the team

Required Qualifications and Experience
High school diploma or equivalent
Experience providing care or support to children, youth, or vulnerable individuals in a community setting
Reliable, flexible, and respectful with strong interpersonal and cultural sensitivity skills
Ability to maintain confidentiality, clear documentation, and good judgment
Equivalency will be considered. Lived experience in caregiving, Indigenous family systems, or community-based helping roles is a strong asset.
Conditions of Employment
Satisfactory Criminal Record Check including Vulnerable Sector Screening
Access to a reliable vehicle
Availability to work flexible hours, including evenings and weekends when needed
Compliance with all Agency policies, Collective Agreement, and health and safety protocols
Our Hiring Commitments
Payukotayno is committed to Indigenous-led services, Nation-based healing, and culturally safe workplaces. We encourage applications from First Nations individuals, especially those from Treaty 9 communities and affiliated Nations. We honour both formal qualifications and cultural/lived knowledge as valid experience.
We are committed to employment equity and welcome applications from all qualified persons, including those identifying as Two-Spirit, non-binary, LGBTQ+, francophone, persons with disabilities, and other equity-seeking groups.
Accommodations are available throughout the application process.
AODA Statement (for postings only)
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Payukotayno will provide accommodations throughout the recruitment process upon request.

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