Senior Personal Banker - Investing

Work Location

Hamilton, Ontario, Canada

37.5

Personal & Commercial Banking

$57,100 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Create an exceptional customer experience regarding investment recommendations on investment products.
• Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD. Especially regarding both personal banking and business banking products/services or policies/procedures
• Provide advice with every customer interaction, contributing to an exceptional customer experience.
• Ask thoughtful questions to discover and advise customer needs.
• Improve customer financial confidence through ongoing dialogue and by answering questions.
• Engage in customer outreach (via phone, email, etc.) to discuss portfolio updates and/or additional opportunities which best service the customer's needs; responsible for being present in the community for additional customer outreach and/or acquisition.
• Review customer's needs and goals to provide appropriate recommendations based on customer's personal circumstances.
• Identify opportunities for consolidating assets from Other Financial Institutions and provide investment and lending advice or referrals to other areas within TD.
• Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary.
• Maintain comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
• Requires deep knowledge and expertise of investment products; with in-depth knowledge of RESL, day-to-day banking, and all other TD products and services.
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines; paying attention to the office space in which the Senior Personal Banker - Investing occupies.
• Take ownership of resolving customer problems, seamlessly handing customer off to a knowledge colleague to own when required

• Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to drive growth to TD; this role is particularly responsible for achieving market share growth through acquiring OFI business.
• Promote and offer full suite of products, advice, services and banking capabilities.
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures.
• Protect the interests of the organization - identify and manage risks, and elevate non‑standard, high risk transactions / activities as necessary.
• Ensure documentation that is prepared / completed is accurate and properly reflects customer/ business intentions and is consistent with relevant rules / regulations.
• Identify, suggest and actively participate in process improvement opportunities.
• Ensure necessary due diligence to support the accuracy of all transactions / activities.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts; keep abreast of emerging trends, promotions, and advice techniques used by the competition in own market.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Know and comply with AML and Regulatory policies and procedures

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Support and engage in a diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done.
• Demonstrate inclusivity by taking meaningful action with the intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti‑racist, and nurturing mutual respect.
• Support