General Manager

Location: Central Northwest Territories (Inuvik)

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a  General Manager  to join our Hotel team in  Inuvik, NT . Reporting to the  Regional General Manager , you will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The General Manager will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of the hotel chain.

This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days, and evenings.

Responsibilities

Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets

Maximizing revenue per available room

Providing staff with skills training to provide value-added service to customers and monitor the success of training

Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required

Attracting, hiring, and retaining qualified employees who deliver on key objectives

Providing leadership and guidance to maintain high morale throughout the hotels

Ensuring all health and safety standards are exceeded

Maintaining all month-end documentation and providing the accounting department with accurate reports

Providing cash/credit card summaries as required

Ensuring banking is completed daily

Qualifications

A High School Diploma or GED required

A Diploma in Hospitality Management is considered an asset

Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move

3 years experience in a leadership capacity

Previous experience with budgeting and forecasting

Ability to demonstrate being both a leader and team player

Superior English communication skills, both written and verbal

Excellent customer service and interpersonal skills

Ability to set and monitor goals and provide status updates as required

Ability to set priorities for self and others in the hotel

Benefits

Competitive pay

Extended health care including medical, dental, and vision coverage

Life insurance, drug coverage, and wellness programs

Discounts on rent at Northview properties

Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence to Northview Careers. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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