Front of House Assistant Manager

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

• A gratuity program!
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

As the Front of House Assistant General Manager of Rhythm & Howl and the Everwild Elements Lounge, you will be responsible for ensuring smooth daily operations, maintaining high service and quality standards, and delivering exceptional guest experiences. Join our team and be instrumental in establishing our restaurant.

Wage: $26 - $28 per hour

Location:

Canmore AB

Shifts:

Full-time permanent. Days, evenings & weekends.

Standard: Retain quality restaurant staff, lead them to be the best team in our area and challenge yourself and team on a regular basis.

• Provide hands on support in all FOH departments when needed to maintain adequate staffing levels.
• Update staff timecards daily to assist with payroll and monitor payroll against budget and sales.
• Participate in interviews and assist with the hiring process as requested by the Front of House Manager.
• Facilitate quarterly one‑on‑one discussions with every FOH team member.
• Prepare and lead daily pre‑shift meetings, including service updates, menu notes, guest information, team expectations, and training reminders.
• Ongoing product knowledge training.
• Work with GM to develop and maintain employee manuals including duties and expectations, product books, wine bibles, food syllabus, spirit manuals and employee handbook.
• Prepare and host staff development sessions a minimum of two times a year.
• Organize and implement training for all new FOH staff.
• Identify and implement employee recognition and incentive programs.
• Assist in staff dismissals, lay‑offs and misconduct meetings including verbal and written reprimands.
• Ensure all staff are aware of expectations and follow through with all duties before finishing their shift.

Standard: Ensure the restaurant is running smoothly.

• Daily pass‑on to ensure communication between all management.
• Update pre‑shift notes between shifts.
• Collaborate with the culinary team to communicate shortages or 86’d items with the FOH team.
• Coach and communicate with employees in a fair and consistent manner.l
• Identify opportunities for increasing revenue and communicate to upper management.
• Business and customer development; including promotion of in‑house events and features through social media, staff communications and other four‑walls marketing techniques.
• Assist with all FOH inventory counts, balancing COGS and product ordering.
• Support the Front of House Manager and Bar Manager with beverage‑related communication and operational follow‑up as needed.
• Supervise staff to ensure high standards of service.
• Ensure all service staff are using appropriate dialogue with guests.
• Implement and monitor all dress code and uniform policies.
• Publish FOH schedules and approve shift changes and time off requests.

Standard: Ensure the restaurant is following all cleanliness protocols and surpassing expectations.

• Make sure all FOH equipment is in good working order.
• Maintain a high level of cleanliness for all equipment – schedule routine maintenance for all equipment.
• Help educate and implement recycling and compost program.
• Maintain overall appearance of the restaurant.
• Communicate painting, burnt out light bulbs, chalkboards, tables, chairs, banquet issues with the maintenance department (issuing tickets).
• Ensure that all daily and weekly cleaning duties…