Private Residences Guest Service Attendant; Winter Seasonal

Position: Private Residences Guest Service Attendant (Winter Seasonal)
Location: East Kootenays (Fernie)

About Four Seasons  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the Location  Join the award‑winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences.

At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day.
About the Role  As a full‑time Guest Service Attendant you will assist guests within the Private Residences upon arrival by opening car doors and welcoming them to the hotel, handling luggage and baggage, and supporting the operations of valet. This role requires dedication to serve our guests and working independently and as a team to deliver exceptional guest experiences.
What You Will Do   Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel.
Assist guests in descending from their vehicles and help unload their luggage.
Redirect guest luggage to the respective guest rooms.
Assist in valet parking cars and occasionally drive the house car around Whistler.
Provide guests with directions, recommendations, and information about the town and its attractions.
Load luggage into cars for departing guests.
Handle all guest interactions with the highest level of hospitality and professionalism.
Accommodate special requests whenever possible.
Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in‑house events, and more.
What You Bring   Previous experience in customer service.
Previous experience in a hotel or guest service role preferred.
Strong command of the English language.
Comfortable lifting and carrying 20+ pounds.
Class 5 BC Driver’s license required.
Clean driving record.
Valid work authorization for Canada.
Environment   Lifting, bending and carrying up to 40lbs.
Working in the evening and being available on weekends and holidays.

What We Offer   Hourly Wage: $22.00 - $23.30 plus gratuities. For overnight shifts, there is an overnight premium of $2.00 per hour.
Affordable staff accommodation located in scenic Whistler.
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance.
Complimentary meal provided every shift in our staff cafeteria.
Paid time off; vacation days and additional floating holidays per year.
Excellent training and development programs and employee recognition events.
Exclusive discount and travel programs with Four Seasons worldwide.
EEO Statement   Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
We look forward to receiving your application!

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