Front Office Supervisor

Location: East Kootenays (Fernie)

Who We Are
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate:  $29.43. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team

Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs

Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests

Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery

Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations

Develop and maintain standards for the department, while adhering to Fairmont's core standards

Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies

Vital part of the hotel's Emergency Procedures

Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations

Understand and promote the Hotel's vision, while supporting with departmental goals and vision

Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture

Communicate and liaise effectively with other leaders in the department and hotel

Strong attention to detail, highly organized and able to meet time sensitive tasks

Other duties as assigned

Qualifications

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred

Excellent knowledge of Micros-Opera Property Manager, Word and Excel

Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery

Graduate of Hotel Management or Hospitality program an asset

Highly organized, innovative and results‑orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment

Excellent written and verbal skills with a high attention to detail required

Solutions‑orientated, strong interpersonal skills and problem solving techniques

Additional Information
Visa Requirements :
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

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